Open to opportunities

Vincent Rufus

@vincentrufus

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Accomplished Account Executive with expertise in sales and customer service.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer satisfaction.

I am an accomplished Account Executive with extensive experience in sales, customer service, and team leadership across diverse industries. I have a proven track record of securing high-value deals, exemplified by achieving a $50 million bulk fuel contract at Apex Petroleum Corporation. My exceptional communication and problem-solving skills, combined with my proficiency in CRM tools like Salesforce and HubSpot, have significantly enhanced customer satisfaction and retention.

Throughout my career, I have demonstrated operational flexibility and strong organizational skills, effectively managing multiple priorities and ensuring timely and accurate reporting. My ability to adapt to dynamic work environments has allowed me to thrive in various roles, from leading a collections team at Piska Tech Nigeria Limited to providing customer service support at Bytefin Nigeria Limited. I am passionate about driving revenue growth and improving customer experiences through effective collaboration and strategic sales initiatives.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

Apex Petroleum Corporation

Nov 2023 - Present (1 year 7 months)

Achieved a $50 million bulk fuel deal by leveraging exceptional communication skills to build and maintain strong relationships with construction, government, and transportation firms. Provided comprehensive customer service support, resulting in a significant 50% increase in customer satisfaction and retention.

Salesforce HubSpot Customer Service Communication Problem Solving Data Entry Time Management Lead Generation Conflict Resolution

Tele Sales | Collections Team Lead

Piska Tech Nigeria Limited

Aug 2022 - Nov 2023 (1 year 3 months)

Delivered high-quality services, exceeding key performance indicators by 20% through effective collaboration. Converted 68% of customer inquiries into sales, significantly bolstering revenue growth.

Sales Customer Service Team Leadership Performance Management Communication Data Validation Sales Growth

Customer Service Representative | Collection Officer

Bytefin Nigeria Limited

Jul 2021 - Sep 2022 (1 year 2 months)

Addressed customer complaints efficiently, resulting in a 15% improvement in resolution times. Drove process simplifications that enhanced operational efficiency by 20%.

Customer Service Problem Solving Efficiency Improvement Communication Data Management

Sales Executive

Fedan Nigeria Limited

Jan 2019 - Jan 2020 (1 year)

Collaborated with stakeholders to address customer issues, resulting in a 22% reduction in operational inefficiencies. Managed sales lead generation and negotiation of payment plans.

Sales Lead Generation Negotiation Problem Solving Compliance

Teller | Customer Service Officer

Fidelity Bank Plc

Jan 2014 - Jan 2014 (0 months)

Managed transactional duties with high accuracy, promoting bank services to generate sales referrals. Enhanced customer satisfaction by delivering exceptional service and maintaining accurate cash drawer balances.

Customer Service Communication High Accuracy Service Delivery