Akshitha Pasula
@akshithapasula
Dedicated technical support professional with strong customer service skills.
CanadaWhat I'm looking for
I am a dedicated technical support professional with over 2.5 years of experience in customer service and technical support roles. My journey began at Popeyes, where I honed my ability to manage high volumes of customer interactions while ensuring satisfaction and efficiency. This experience laid the foundation for my subsequent roles at IKEA and Rogers, where I excelled in delivering exceptional service and resolving complex technical issues.
At Rogers, I consistently exceeded sales targets through effective upselling and cross-selling of telecommunications products. My commitment to understanding client needs and providing tailored solutions has fostered strong customer relationships and loyalty. Recognized as the Most Valuable Player at IKEA, I demonstrated my ability to analyze and resolve hardware and software issues, achieving a remarkable 98% satisfaction rate. I take pride in my problem-solving skills and my ability to mentor new hires, contributing to a positive team environment and improved service delivery.
Experience
Work history, roles, and key accomplishments
Technical Support & Customer Service Representative
Rogers
Jul 2024 - Present (11 months)
Delivered exceptional customer service by understanding client needs and providing tailored solutions to promote Rogers' products and services. Achieved and consistently exceeded monthly sales targets by upselling and cross-selling telecommunications products, including mobile plans, internet packages, and home services.
IT Support Representative
IKEA
Sep 2023 - Jun 2024 (9 months)
Delivered exceptional customer service, handling an average of 50+ customer calls daily, ensuring a high first-call resolution rate of 95%. Utilized multiple systems in a fast-paced environment to efficiently resolve customer inquiries and issues.
Customer Service & Sales Representative
Popeyes
Jun 2022 - Aug 2023 (1 year 2 months)
Provided exceptional customer service in a fast-paced restaurant environment, handling 100+ customer interactions daily with a focus on accuracy and efficiency. Assisted customers with menu inquiries, upselling promotions, and recommending meal combinations, contributing to a 15% increase in daily sales.
Education
Degrees, certifications, and relevant coursework
Bharat Institute of Engg&Tech.
Under Graduation, Engineering and Technology
Completed undergraduate studies at Bharat Institute of Engineering and Technology. Focused on foundational coursework and practical applications relevant to the field.
Availability
Location
CanadaAuthorized to work in
Job categories
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