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Nirali Bhoi

@niralibhoi

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Highly skilled Technical Support Advisor with 3+ years of experience.

Canada

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What I'm looking for

I am looking for a challenging role in a dynamic organization that values customer satisfaction and offers opportunities for professional growth.

I am a highly skilled and results-driven Technical Support Advisor with over three years of experience in delivering exceptional technical assistance to customers. My expertise lies in troubleshooting, problem-solving, and providing outstanding customer service. I am committed to staying updated with the latest technological advancements and aim to contribute to the success of my organization by delivering superior technical support and building strong customer relationships.

Throughout my career, I have worked with renowned companies such as Apple and Comcast, where I honed my skills in diagnosing and resolving complex software and hardware issues. My ability to communicate technical concepts clearly has earned me positive feedback from customers and colleagues alike. I am passionate about driving customer retention and loyalty through effective problem resolution and exceptional service delivery.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Kelly Services (Canada), Ltd

Jan 2021 - Present (4 years 7 months)

Provided technical support and troubleshooting for Apple products, including iPhones, Macs, and iPads, through phone, chat, and email support. Diagnosed and resolved complex software and hardware issues, receiving positive feedback for my ability to explain technical concepts in a clear and concise manner.

Documentation Communication Problem Solving Time Management Troubleshooting Technical Support Customer Service Hardware Software Remote Support

Customer Service Representative

Reliance Home Comfort

May 2020 - Present (5 years 3 months)

Handled customer inquiries, scheduled service appointments, and dispatched technicians as per availability and urgency. Resolved customer issues promptly and effectively, ensuring high levels of customer satisfaction and maintaining accurate records.

Customer Service Scheduling Dispatching Problem Solving Data Entry Communication Customer Satisfaction Record keeping Time Management

Customer Service Representative

Comcast

May 2020 - Present (5 years 3 months)

Provided exceptional customer service and technical support for cable TV, internet, and phone services. Resolved technical issues, processed service orders, and addressed billing inquiries, meeting or exceeding performance metrics and achieving high customer satisfaction ratings.

Customer Service Technical Support Billing Order Processing Performance Metrics Customer Satisfaction Communication Problem Solving Time Management

Customer Service Representative

Tim Hortons

Oct 2018 - Present (6 years 10 months)

Provided exceptional customer service in a fast-paced environment, managing customer inquiries, processing orders, and handling cash transactions with accuracy and efficiency. Built positive customer relationships and maintained a clean and organized work area to ensure a pleasant experience for customers.

Customer Service Order Processing Customer Relations Communication Time Management Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

NPower Canada

Junior Security & QA Analyst Program, Security & QA Analysis

2020 - 2020

Completed a comprehensive program focusing on security and quality assurance. Gained practical skills in analyzing security vulnerabilities and ensuring software quality.

Vadodara Institute of Engineering

Bachelor of Engineering, Electronics & Communication

2013 - 2016

Specialized in Electronics & Communication, gaining a strong foundation in engineering principles. Studied various aspects of electronics and communication systems.