Jenista Thorne

I’m a Customer Service Representative with over four years of experience delivering high-quality customer support through phone and email. I’m known for resolving complex issues efficiently while maintaining strong relationships with high-profile clients.

I advanced to servicing Specialty Companies within 4 months, managing intricate cases and stringent SLA deadlines. As the primary contact for technical issues, I provided technical support and troubleshooting within the customer service department.

I also served as the quality assurance (QA) lead for the customer service team, helping foster best practices and consistency. I instructed three new employees on operational procedures, system usage, and customer service best practices, and I’ve been commended for outstanding written communication and collaboration skills.

Before this, I worked as a Sales Associate and handled key holder responsibilities, inventory counts, end-of-day reconciliations, and store opening/closing procedures. I also supplied technical support for in-store issues and acted as a liaison with technical support and maintenance—bringing that same service mindset to every customer interaction.