Samanta Samuel

Currently working as a Cashier, responsible for handling customer transactions and maintaining accurate cash records. Ensures efficient service and customer satisfaction at the point of sale.

Served as an Inside Sales Representative, achieving an 85% call closure rate over 11 consecutive months while working remotely. Utilized Salesforce CRM to prepare invoices, reports, and support the sales team in meeting objectives.

Provided customer service and cashier duties, handling customer queries, processing orders, and managing payments. Ensured customer satisfaction by addressing complaints and facilitating refunds and exchanges.

Managed displays and assisted customers as a Sales Clerk, contributing to a positive shopping experience. Provided product information and supported sales initiatives.

Focused on client relationship building and sales as a Customer Service Representative. Maintained strong client relationships and drove brand loyalty.

Worked as a Salesclerk/Customer Service Clerk, assisting customers and handling sales transactions. Provided support and identified products that best suited client needs.

Graduated with an Ontario Secondary School Diploma (O.S.S.D) in 2000. This foundational education provided a broad range of skills and knowledge.

Activities and societies: Advanced Customer Service Techniques & Applications, Point of Sales (POS) system training, Customer Relationship Management (CRM) database training, Accessibility for Ontarians with Disabilities Act (AODA) Training

Earned a Customer Service Readiness Certificate in 2022. The program covered advanced customer service techniques, POS system training, and CRM database training.

Activities and societies: Microsoft Word and Excel 2016 certifications, Digital Footprint certificate, Social Media certificate

Obtained a NorthStar Digital Literacy Certificate in 2022. This included certifications in Microsoft Word and Excel 2016, along with digital footprint and social media.

Activities and societies: Received knowledge in helping individuals with disabilities to better support them in a professional manner or comfortable environment.

Earned the Accessibility for Ontarians with Disability Act Certificate in 2022. This training provided knowledge in helping individuals with disabilities.

Activities and societies: Completed courses tailored to understand mental health, inclusion, diversity etc. These courses are ongoing and provide need-to-need support better to help clients and co-workers with different needs and abilities.

Completed the Canadian Mental Health Certificate in 2022. Courses focused on understanding mental health, inclusion, and diversity.