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SS@samantasamuel
Experienced customer service representative with a focus on client relationships.
CanadaI am a dedicated customer service representative with over 10 years of experience in building strong client relationships and enhancing brand loyalty. Throughout my career, I have consistently excelled in driving customer engagement, responding to inquiries, and resolving issues efficiently. My ability to manage time effectively and work collaboratively has earned me positive feedback from senior management.
In my previous roles, I have handled a high volume of customer interactions, processed orders, and developed new policies that improved service delivery. I pride myself on my attention to detail and my commitment to ensuring customer satisfaction. My experience with CRM systems like Salesforce has enabled me to maintain accurate records and provide timely support to sales teams, contributing to overall business success.
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Work history, roles, and key accomplishments
Zehrs Loblaw
Jan 2025 - Present (10 months)
Currently working as a Cashier, responsible for handling customer transactions and maintaining accurate cash records. Ensures efficient service and customer satisfaction at the point of sale.
Bell Canada
Jan 2023 - Dec 2024 (1 year 11 months)
Served as an Inside Sales Representative, achieving an 85% call closure rate over 11 consecutive months while working remotely. Utilized Salesforce CRM to prepare invoices, reports, and support the sales team in meeting objectives.
Eddie's Hang-Up
Jan 2022 - Dec 2022 (11 months)
Provided customer service and cashier duties, handling customer queries, processing orders, and managing payments. Ensured customer satisfaction by addressing complaints and facilitating refunds and exchanges.
Just Incredible
Jan 2011 - Dec 2018 (7 years 11 months)
Managed displays and assisted customers as a Sales Clerk, contributing to a positive shopping experience. Provided product information and supported sales initiatives.
First Media Group
Jan 2008 - Dec 2010 (2 years 11 months)
Focused on client relationship building and sales as a Customer Service Representative. Maintained strong client relationships and drove brand loyalty.
Wal-Mart Canada
Jan 2002 - Dec 2004 (2 years 11 months)
Worked as a Salesclerk/Customer Service Clerk, assisting customers and handling sales transactions. Provided support and identified products that best suited client needs.
Degrees, certifications, and relevant coursework
Ontario Secondary School Diploma, General Studies
Graduated with an Ontario Secondary School Diploma (O.S.S.D) in 2000. This foundational education provided a broad range of skills and knowledge.
Certificate, Customer Service
Activities and societies: Advanced Customer Service Techniques & Applications, Point of Sales (POS) system training, Customer Relationship Management (CRM) database training, Accessibility for Ontarians with Disabilities Act (AODA) Training
Earned a Customer Service Readiness Certificate in 2022. The program covered advanced customer service techniques, POS system training, and CRM database training.
Certificate, Digital Literacy
Activities and societies: Microsoft Word and Excel 2016 certifications, Digital Footprint certificate, Social Media certificate
Obtained a NorthStar Digital Literacy Certificate in 2022. This included certifications in Microsoft Word and Excel 2016, along with digital footprint and social media.
Certificate, Accessibility
Activities and societies: Received knowledge in helping individuals with disabilities to better support them in a professional manner or comfortable environment.
Earned the Accessibility for Ontarians with Disability Act Certificate in 2022. This training provided knowledge in helping individuals with disabilities.
Certificate, Mental Health
Activities and societies: Completed courses tailored to understand mental health, inclusion, diversity etc. These courses are ongoing and provide need-to-need support better to help clients and co-workers with different needs and abilities.
Completed the Canadian Mental Health Certificate in 2022. Courses focused on understanding mental health, inclusion, and diversity.
Software and tools used professionally
CanadaYou can contact Samanta and 90k+ other talented remote workers on Himalayas.
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