Open to opportunities

Aaron Nathan

@aaronnathan

Message

Communicative customer service professional with technical support expertise.

Canada

Message

What I'm looking for

I am looking for a role that offers flexibility, growth opportunities, and a supportive company culture.

I am a dedicated customer service professional with over five years of experience in delivering exceptional support and building strong relationships with clients. My journey has been marked by a commitment to maintaining customer satisfaction and contributing to the success of the companies I work with. I thrive in fast-paced environments and have a proven track record of managing large volumes of inbound calls while providing technical support and assistance.

Throughout my career, I have honed my skills in technical support, retail sales, and customer service. My experience includes roles at Carewell as a HealthCare Customer Service Advisor, where I provided frontline support and resolved customer inquiries regarding health care products. Additionally, I worked as a Tech Support Representative at Sitel/Foundever, assisting customers with software issues and ensuring high levels of customer satisfaction. I am now seeking a Technical Support position that offers flexibility and opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

HealthCare Customer Service Advisor

Carewell

May 2024 - Present (1 year 1 month)

Provided frontline customer support by answering incoming calls and emails, assisting with product and service transactions. Resolved product and consumer complaints, demonstrating excellent communication skills. Managed customer healthcare product concerns, billing information, subscriptions, and authorized payments.

Customer Service Communication Billing Payment Processing Subscriptions

Tech Support Representative

Sitel/Foundever

Jan 2023 - Present (2 years 5 months)

Provided technical support for income tax software, assisting with troubleshooting, purchases, downloads, installations, and activations. De-escalated problematic customer concerns and resolved service and billing issues, maintaining a calm demeanor. Utilized Glance for screen sharing and Salesforce for case management, consistently promoting high customer satisfaction.

Technical Support Troubleshooting Installation Customer Service Salesforce Glance

Geek Squad

Best Buy

Jan 2022 - Present (3 years 5 months)

Troubleshot and repaired issues with computers and various consumer electronics, including home theater and auto tech equipment. Determined customer needs, sold relevant tech support services, and performed equipment and software installations and repairs.

Troubleshooting Consumer Electronics Technical Sales Installation Customer Service

Retail Associate/Receiver

Canadian Tire Retail Store

Mar 2021 - Present (4 years 3 months)

Managed receiving department operations, demonstrating supervisory experience and proficiency with RF scanners. Provided customer service and gained comprehensive knowledge of all store products and departments.

Customer Service Inventory Management Team Leadership Product Knowledge

Education

Degrees, certifications, and relevant coursework

George Brown College

Bachelor's degree, Electronics and Computer Engineering Technology

Completed a Bachelor's degree focusing on Electronics and Computer Engineering Technology. Gained foundational knowledge in electronic systems and computer engineering principles.