Dhara Maritza

Handled customer inquiries, quotations, follow-ups, and sales support for logistics services. Coordinated with customers, overseas agents, vendors, and internal teams to resolve operational issues and convert inquiries into confirmed shipments.

Managed inbound inquiries and client communication through Respond.io, prepared tailored travel plans, and maintained tracking of bookings and payments. Coordinated with internal teams and addressed client concerns to ensure smooth process flow.

Managed end-to-end student consultation from inquiry to enrollment, presented English programs, and followed up with prospective students. Achieved monthly enrollment targets and supported a large-scale Spelling Bee event with 400+ participants.

Organized travel arrangements for individual and group clients, maintained client databases, and coordinated logistics between clients and vendors. Managed ongoing communication and follow-ups to support client acquisition.

Managed customer inquiries, order processing, and administrative records. Coordinated between marketing activities and order fulfillment, and supported promotional execution.

Coordinated schedules and activities for international participants, maintained participant records, and assisted in program logistics. Acted as liaison between participants and program coordinators.

Grade: 3.79/4.00

Pursued a Bachelor's degree in Indonesian Language and Literature Education, achieving a GPA of 3.79/4.00. Completed a thesis on developing learning modules for writing fable texts using the Benggala strategy for eighth-grade junior high school students.