Open to opportunities

bimanty ayu

@bimantyayu

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Customer-focused professional delivering fast, accurate support across social media, email, and phone.

Indonesia

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What I'm looking for

I’m looking for a customer-focused role where I can support users via social media, email, and phone, improve response quality, and help streamline workflows—ideally in an e-commerce environment that values customer satisfaction.

I’m a customer-focused professional with proven experience supporting customers via social media, email, and phone. I bring strong English communication, fast learning, and a proactive problem-solving approach—especially when handling high-volume inquiries.

In customer service roles, I’ve handled 40+ inquiries daily and kept response times under 24 hours. I maintain and update large customer records using Google Workspace (Docs, Sheets, Forms), resolve complaints efficiently, and work toward customer satisfaction and retention.

Beyond support, I’ve strengthened operations through administration and coordination: processing registrations, managing scheduling and attendance for teachers, and handling 50+ documents monthly with accuracy and regulatory compliance. I’m especially interested in e-commerce and customer satisfaction, where I can keep improving workflows and service quality.

Experience

Work history, roles, and key accomplishments

Current

Planning and Development Officer

Current

Village Government of Binangun

Jul 2025 - Present (1 year)

Handled 10+ weekly inquiries by providing service information and resolving issues with a customer-focused, solution-driven approach. Coordinated with 5+ stakeholders and managed 50+ documents monthly to support accurate, compliant service delivery.

Customer Service Email Phone Problem Solving Stakeholder Management Documentation Management

Administrator

Clugg Education

Mar 2024 - Jun 2025 (1 year 3 months)

Processed 20+ student registrations monthly through accurate data entry and verification, while responding to 20+ daily customer inquiries via social media. Managed scheduling and attendance for 25+ teachers and improved processing efficiency by streamlining internal tasks.

Data Entry & Verification Scheduling Attendance Management

Customer Service Representative

Rumah Pintar

Oct 2022 - Dec 2023 (1 year 2 months)

Handled 40+ daily inquiries via social media, email, and phone, resolving complaints to support customer satisfaction and retention. Maintained and updated 1000+ customer records using Google Workspace and kept response times under 24 hours.