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Sekar Ayu Putri Darmawan

@sekarayuputridarmawa

Customer service representative at PT Bank Mandiri (Persero) Tbk who supported customers with payment, transaction, and credit card inquiries.

Indonesia

Message

At PT Bank Mandiri (Persero) Tbk, I provided inbound call center support, helped customers resolve issues, and handled complaints and feedback. I also assisted with payment inquiries, transactions, and credit card services.

As a Tour Guide, I guided international visitors around Yogyakarta and introduced them to local history and cuisine. At Enternal Six & C-Vo, I managed schedules and day-to-day operations for virtual talents, and supported onboarding and documentation.

Experience

Work history, roles, and key accomplishments

Inbound Call Center Representative

PT Bank Mandiri (Persero) Tbk

Feb 2026 - Aug 2026 (6 months)

Provided customer support through Bank Mandiri's inbound call center, resolving issues and handling complaints. Assisted with payment inquiries, transactions, and credit card services for regular, priority, and international customers.

Customer Service Problem Solving Communication Skills Payment Processing Credit card services

Tour Guide

Mar 2024 - Dec 2025 (1 year 9 months)

Guided international tourists around Yogyakarta, providing culinary tours and introducing visitors to local history and cuisine.

Tour Guiding Cultural Knowledge Communication Skills Customer Service

Management Staff

Enternal Six & C-Vo

Apr 2023 - Sep 2025 (2 years 5 months)

Managed schedules, internal communication, and day-to-day operations for virtual talents. Supported onboarding, progress monitoring, and community documentation, and contributed to social media content planning.

Scheduling Internal Communications Operations Management Onboarding Documentation Social Media Planning

Committee Member – Classroom Action Research (PTK) Program

Program for French Teachers in Yogyakarta and Central Java

Feb 2022 - Sep 2022 (7 months)

Assisted participants during mentoring sessions and final research presentations. Prepared Zoom virtual background templates, certificates, and event banners, and worked with senior lecturers to support program activities.

Event Coordination Mentoring Support Zoom Certification Preparation Banner Design