Dita W

Managed cross-functional teams and oversaw project delivery for AU & US clients. Conducted performance reviews, handled recruitment, and led reconciliation reporting to ensure operational accuracy.

Handled customer support and data entry for international clients, including SaaS client support, technical troubleshooting, content coordination, and developer liaison.

Managed global customer inquiries via email and social platforms, coordinating with internal teams to provide effective resolutions.

Handled villa reservations and coordinated with partners and agents to ensure guest satisfaction. Supported help-desk operations and escalated urgent cases appropriately.

Processed and managed dropship orders from customers to end customers, ensuring accurate and timely fulfillment. Handled customer complaints related to product returns, manufacturing defects, and delivery status.

Managed inbound calls from drivers and passengers, providing timely support and resolving issues based on their needs. Documented and maintained accurate ticket records in Zendesk.

Provided retail customer service, managed stock levels, and ensured outstanding store presentation and product knowledge.