Open to opportunities

Dede Supriyatna User

@dedesupriyatnauser

Customer support and operations professional with 19 years’ experience coordinating CRM, data entry, and logistics documentation.

Indonesia

Message

What I'm looking for

I’m seeking on-site or remote opportunities where I can handle data entry, CRM administration, administrative support, and customer support—using accurate documentation, operational reporting, and responsive communication to keep daily operations running smoothly.

I’m a customer support and operations professional with 19 years of experience in customer relationship management, administrative support, CRM coordination, data entry, complaint resolution, and export-import logistics operations. I’ve built my career on accurate documentation, responsive communication, and reliable reporting—especially in fast-paced, high-volume environments.

In my current role at PT SKF Lubrication Indonesia, I coordinate end-to-end export and import activities, process purchase orders and invoices in ERP/spreadsheets, and prepare and verify shipping documents for customs clearance (including commercial invoices, packing lists, Bill of Lading, Air Waybill, and Certificates of Origin). Previously, I supported customer service using Qontak CRM at PT Mastro Luxe Indonesia and led call center/CRO operations and CRM reporting across Hyundai dealership networks, maintaining customer records and supporting retention and service improvement programs.

Experience

Work history, roles, and key accomplishments

Export & Logistics Support Specialist

PT SKF Lubrication Indonesia

Nov 2023 - May 2026 (2 years 6 months)

Coordinated end-to-end export and import activities, ensuring compliance with Indonesian customs and international trade requirements. Managed ERP-driven order and shipment data entry, verified shipping documents, tracked cargo movement, and supported customer queries to maintain on-time fulfillment.

Customs Documentation ERP (NetSuite)Shipment Tracking Order Management Data Entry Operational Reporting Microsoft Excel Customer Support Cross Functional Communication

Customer Service Attendant

PT Mastro Luxe Indonesia

Sep 2022 - Jun 2023 (9 months)

Handled high-volume customer inquiries for luxury-branded products using Qontak CRM while maintaining service quality. Updated CRM records, managed complaint resolution, and coordinated remote follow-ups with product specialist teams in the Philippines and Japan.

Customer Support Qontak CRM CRM Administration Complaint Resolution Data Verification Remote Coordination Cross Functional Communication Administrative Documentation Customer Relationship Management

Customer Relationship Coordinator

PT Hyundai Mobil Indonesia

Dec 2018 - Sep 2022 (3 years 9 months)

Led daily call center and Customer Relationship Officer (CRO) operations across dealership networks. Maintained CRM records, monitored customer feedback, coordinated complaint follow-ups with internal teams, and produced operational reports to support service improvement and retention programs.

Call Center Operations Customer Relationship Management Complaint Resolution CRM Administration Operational Reporting Retention Cross Functional Communication

CRM Staff Call Center

PT Hyundai Mobil Indonesia

Nov 2014 - Nov 2018 (4 years)

Assisted customers with vehicle product information, service details, and warranty support through phone and CRM systems. Logged customer interactions, escalated cases for timely resolution, and maintained accurate CRM databases and administrative documentation.

Phone Customer Support CRM Systems Warranty Support Escalation Management Data Entry Administrative Support Service Information Handling Complaint Resolution

Customer Care Specialist

Euromedica Group

Dec 2012 - Oct 2014 (1 year 10 months)

Conducted outbound follow-up calls on customer treatment results and gathered service feedback. Handled customer complaints, coordinated follow-up actions with internal teams, and maintained accurate customer records and communication logs.

Outbound Calling Customer Care Complaint Handling Administrative Documentation Customer Service Team Coordination Data Verification

Concierge (Front Desk Support)

PT Plaza Indonesia Realty Tbk

May 2007 - Dec 2012 (5 years 7 months)

Provided visitor and tenant support in a high-traffic environment, including information on events, promotions, and customer service requests. Managed front-desk administrative tasks and ensured professional communication to maintain strong customer and tenant relationships.

Customer Service High Traffic Hospitality Administrative Assistance Professional communication