Looking for a job

Emma User

@emmauser16

Message

I manage B2B travel clients, resolve complex booking issues, and strengthen customer retention.

Indonesia

Message

What I'm looking for

I'm looking to bring my B2B support, client relationship, issue-resolution, and operational skills to a dynamic organization where I can contribute proactively and continue growing.

I've supported corporate and travel-agent accounts at PT Global Tiket Network, managing bookings and resolving complex cancellations and reschedules through Salesforce, airline, and hotel portals.

I build lasting client relationships through responsive communication across calls, email, and WhatsApp. I also handled high-volume customer transactions, loyalty initiatives, complaints, and service-level requirements as a Customer Service professional.

Alongside customer operations, I've managed warehouse inventory and logistics, run end-to-end small-business operations, and delivered remote administration projects. I also built PHP and MySQL systems for online sales reporting and school report-card management.

Experience

Work history, roles, and key accomplishments

Current

Independent Entrepreneur / Self-Employed Owner & Operations Manager

Current

Self Employed

Jan 2025 - Present (1 year 8 months)

Managed end-to-end small business operations, including production cycles, inventory control, and local supply chain logistics. Implemented quality control and problem-solving strategies to optimize harvest yields and maintain product standards.

Operations Management Inventory Control Supply Chain Logistics Quality Control Local Marketing