Open to opportunities

Dhanial Hussain

@dhanialhussain

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Dedicated customer service professional with strong communication skills.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a bright and talented individual with over four years of customer-focused experience. My journey has equipped me with the skills to handle inquiries effectively, ensuring that every customer leaves satisfied. I thrive under pressure and am committed to completing tasks to the best of my ability, always aiming for excellence in service delivery.

Throughout my career, I have developed strong interpersonal skills, allowing me to interact effectively with both the public and my colleagues. My experience spans various roles, including customer service agent and general operative at NHS vaccination sites, where I adhered to strict safety protocols and maintained professionalism at all times. I am highly organized, capable of meeting tight deadlines, and continuously seek opportunities to expand my knowledge and skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

AMR Trading LTD

Dec 2022 - Present (2 years 7 months)

Managed daily customer interactions, handling inquiries and ensuring satisfaction through effective communication and listening skills. Demonstrated flexibility and a willingness to undertake various tasks to support business operations and contribute to organizational success.

Customer Service Communication Problem Solving Customer Satisfaction Active Listening Conflict Resolution Data Entry CRM Software Microsoft Office

General Operative – Covid-19 Vaccination Site

NHS

Jan 2022 - Present (3 years 6 months)

Maintained and organized hand-held tools, ensuring proper cleaning and storage to prolong their working life and prevent damage. Adhered to health and safety training and company procedures to maintain a safe environment for colleagues, and collaborated with production staff to efficiently manage waste materials.

Health and Safety Waste Management Teamwork Inventory Management Workplace Safety Attention To Detail Logistics

General Operative - Covid-19 Test Centre

NHS

Sep 2021 - Present (3 years 10 months)

Cleaned and stored hand-held tools properly, ensuring their longevity and preventing damage, while consistently fulfilling assigned duties with professionalism and strict safety procedures. Accurately inputted customer information into the system and ensured adherence to designated one-way routes for safety and efficiency.

Health and Safety Data Entry Safety Procedures Attention To Detail Workflow Management Public Safety Record keeping

Complaints Handler

Hermes

Apr 2021 - Present (4 years 3 months)

Proactively identified personal development needs and collaborated with supervisors to arrange training, ensuring professional and knowledgeable service delivery. Collected, examined, and analyzed data to identify potential causes of issues, using insights to recommend preventive or corrective actions.

Data Analysis Customer Feedback Communication Problem Solving Process Improvement Customer Relationship Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Kirklees College

NVQ Level 3, Business

Completed a Business NVQ at Level 3, gaining foundational knowledge and practical skills relevant to business operations and management. Developed an understanding of key business principles and practices.

Westborough High School

Secondary Education, General Studies

Grade: 5 Level 6-4 including Maths and English

Achieved a good level of secondary education, including 5 Level 6-4 qualifications. Developed core academic skills in subjects such as Maths and English, providing a strong educational foundation.