Ruth Irving

Handled inquiries regarding products via calls and emails, assisting retailers with product and stock information. Utilized CRM systems to track customer interactions, orders, and complaints.

Answered incoming calls from customers, providing information, resolving inquiries, and addressing concerns effectively. Identified opportunities to upsell products or services based on customer needs and preferences, contributing to overall sales goals.

Managed GDPR compliance and vehicle sale paperwork, utilizing VMS and MOT history websites for vehicle data. Booked inbound and outbound deliveries, monitoring supplier performance.

Collected debt payments from corporate clients, handling outbound and inbound calls to overdue accounts. Inputted data, set up promises to pay, and allocated payments, collaborating with team members to meet collection targets.

Inputted data and provided guidance to clients regarding NHS services, building rapport through inbound and outbound calls. Stayed updated on new guidelines to ensure accurate information delivery.

Provided vaccine-related advice and guidance, handling data input and telephone inquiries. Booked and cancelled appointments efficiently.

Performed data entry, managed email correspondence, and handled parcel labelling and courier interactions. Utilized Excel spreadsheets for documentation.

Booked appointments, handled data input, greeted customers, and managed diaries. Ensured smooth front desk operations.

Inputted data, provided quotations, negotiated, and closed sales effectively. Researched market leads and built a lead database through outbound calls.

Greeted clients, managed bookings, and handled inquiries efficiently. Answered phones, distributed mail, and passed on complaints to relevant departments.

Checked-in and checked-out guests, processed payments, and prepared welcome letters. Greeted clients, arranged meetings, and handled inquiries to ensure guest satisfaction.

Served customers, managed cash transactions, and took orders efficiently. Maintained cleanliness and replenished supplies to ensure smooth operations.

Completed NVQ Level 1 in ICT through Learn Direct. Gained foundational knowledge and practical skills in information and communication technology.

Achieved Customer Service Level 2 certification from Nova Training. Developed essential skills in customer interaction, issue resolution, and service delivery.

Obtained NVQ Level 1 in Business Administration from Skills Training. Focused on fundamental administrative tasks and office procedures.

Completed NVQ Level 2 in Business Administration at Skills Training. Enhanced skills in managing business operations and administrative support.

Grade: Level 1

Achieved GCSE English Level 1 through Nova Training. Developed foundational literacy skills.

Grade: Level 1

Completed GCSE Maths Level 1 at Wolverhampton College. Gained essential mathematical knowledge and problem-solving abilities.

Obtained Health & Safety certification from the British Safety Council. Learned about workplace safety regulations and best practices.

Completed Food Hygiene certification through Virtual College. Acquired knowledge of food safety standards and practices.