Nadia Naser

Provided basic technical support to customers and processed payments over the phone. Successfully resolved a variety of customer queries and complaints, managing over 30 inbound calls daily while navigating multiple computer systems.

Efficiently packed customer orders, ensuring accuracy and adherence to company standards. Utilized handheld scanners for inventory tracking and maintained a clean and organized work environment through regular housekeeping duties.

Efficiently packed customer orders using handheld scanners, ensuring accuracy and adherence to packaging standards. Maintained a clean and organized work environment through consistent housekeeping duties.

Responsible for shipping customer orders, ensuring timely and accurate dispatch. Collaborated effectively within a team environment and consistently adhered to strict Health and Safety regulations.

Provided essential support as a Call Handler for the COVID-19 Pass Service, informing individuals about isolation requirements and addressing queries regarding the NHS app. Managed the process of sending out letters for proof of vaccination, ensuring accurate and timely communication.

Handled a high volume of customer enquiries via phone and online, providing comprehensive support and clarifying energy bills. Built strong customer relationships, managed complaints effectively, and processed payments using various internal systems.

Performed various warehouse duties including locating items, using handheld scanners, and executing heavy lifting tasks. Successfully managed picking and packing operations while strictly adhering to all Health and Safety regulations.

Managed inbound calls for the COVID-19 PASS SERVICE, informing individuals about isolation requirements and addressing queries regarding the NHS app. Facilitated the issuance of vaccination proof letters, ensuring accurate information dissemination.

Handled diverse customer enquiries via phone and online channels, clarifying energy bills and resolving issues. Utilized various internal systems to manage accounts, build customer relationships, and process payments efficiently.

Provided essential technical support to customers and processed payments over the phone. Successfully resolved a high volume of customer queries and complaints, navigating multiple computer systems to deliver solutions.

Managed the shipping of customer orders, ensuring timely and accurate dispatch. Collaborated effectively within a team and maintained high standards of housekeeping while strictly adhering to Health and Safety regulations.

Performed picking and packing duties, accurately locating items within the warehouse using handheld scanners. Ensured compliance with Health and Safety regulations while handling heavy lifting tasks.

Completed secondary education at Mount Carmel High School, gaining foundational knowledge across various subjects.