Mehreen Aziz
@mehreenaziz
Dedicated call center professional with strong communication skills.
United KingdomWhat I'm looking for
I am a hardworking and organized individual who thrives in pressurized situations while maintaining enthusiasm. My experience in call centers has equipped me with strong communication skills and attention to detail. I am passionate about providing the best customer service and take pride in my ability to remain patient and calm in busy environments.
Throughout my career, I have developed effective teamwork abilities and a solution-based approach to challenges. My roles have included handling complex inquiries, booking appointments for Covid-19 vaccinations, and providing empathetic support to callers. I am committed to continuous learning and development to enhance my career further.
Experience
Work history, roles, and key accomplishments
119 Call Handler
HGS
Sep 2021 - Jun 2022 (9 months)
Booked appointments for Covid-19 vaccinations and provided up-to-date information regarding the pandemic. Supported the public by offering advice, demonstrating understanding and patience, and arranging after-care calls when necessary.
Call Operator
Morrisons
Jan 2019 - Jan 2019 (0 months)
Managed multiple complex customer inquiries and complaints, meticulously logging all interactions. Successfully met tight deadlines and adhered to Key Performance Indicators (KPIs) while fostering positive customer relationships.
Telesales Agent
Virgo Home Improvements
Aug 2016 - Aug 2016 (0 months)
Pitched products to customers, increased their knowledge of business offerings, and provided quotes. Handled both inbound and outbound calls, ensuring respectful communication and excellent customer service.
Education
Degrees, certifications, and relevant coursework
Mehreen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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