Open to opportunities

Deztoni Tipton

@deztonitipton

Message

Senior customer service and hospitality leader transitioning into organizational psychology and community management.

United States

Message

What I'm looking for

I’m seeking a role where I can transition into a new career path by using my 6+ years of customer service, management, KPI focus, and conflict resolution strengths to solve real community and customer needs, grow fast, and deliver measurable results.

I’m a detail oriented, psychology graduate customer service and hospitality professional with 6+ years of experience and 3+ years in management positions. I’m a proactive learner who adapts quickly and overcomes new challenges while keeping customer outcomes front and center.

At Lux Concierge, I supported 2026-2027 community management for luxury high-rise residential communities by resolving residential concerns and strengthening resident and management relationships. I maintained customer retention by handling resident issues effectively and upholding clear communication and high confidentiality.

Across roles from Associate through Sr. Assistant Manager and Sales Supervisor, I consistently outperformed job benchmarks, handled 100+ resident requests daily, and improved store operations. I’m KPI-focused—analyzing KPIs, maintaining inventory, implementing strategic merchandising, and using problem solving and conflict resolution to drive satisfaction and results.

Experience

Work history, roles, and key accomplishments

Current

Assistant Director

Current

Lux Concierge

Mar 2026 - Present (3 months)

Supported community management for luxury high-rise residential communities by addressing resident concerns and resolving issues. Maintained resident and management relationships and improved customer retention by proactively handling requests.

Community Management Customer Service Customer Retention Stakeholder Management Conflict Resolution

Sr. Assistant Manager

Spencer Gifts

Jul 2024 - Mar 2026 (1 year 8 months)

Drove profitability and improved store operations through KPI analysis, inventory management, and strategic merchandising. Led customer-focused service and coached team members on store reporting and merchandise stock.

Retail Operations KPI Analysis Inventory Management Merchandising Strategy Sales Leadership Customer Service Training & Coaching POS

Team Member

Whataburger

Nov 2019 - Jun 2022 (2 years 7 months)

Worked multiple roles in a fast-paced restaurant, including order taking and line cook support, while delivering strong customer service under time constraints. Memorized 30+ menu items and handled conflicts to ensure customer satisfaction.

Order Taking Line Cook Support Menu Knowledge Conflict Resolution Team Collaboration Customer Satisfaction