Mary Jones
@maryjones1
Dedicated customer service professional with extensive hospitality experience.
What I'm looking for
I am a reliable and enthusiastic concierge with a strong background in hospitality, customer service, and management. My experience spans various roles, including leasing consultant and in-home care provider, where I have consistently demonstrated my commitment to excellence and customer satisfaction. I pride myself on my punctuality and positive attitude, which I believe are essential in creating memorable experiences for clients.
Throughout my career, I have developed exceptional skills in managing customer inquiries, resolving issues, and ensuring high satisfaction levels. My roles have allowed me to showcase my ability to handle multiple tasks efficiently while maintaining a friendly demeanor. I am passionate about providing top-notch service and am eager to contribute my skills to a dynamic team that values customer care and community engagement.
Experience
Work history, roles, and key accomplishments
Leasing Consultant
BGSF - BG Multifamily
Oct 2023 - Present (1 year 9 months)
Processed lease applications and agreements, and handled rent and security deposit collections. Provided exceptional customer service to residents, addressing inquiries and resolving issues to ensure high satisfaction.
Leasing Consultant
Career Strategies
Mar 2024 - Dec 2024 (9 months)
Responded promptly to tenant inquiries and maintenance requests. Provided exceptional customer service to residents, addressing inquiries and resolving issues to ensure high satisfaction.
Front End Associate
Sam's Club
May 2023 - Aug 2023 (3 months)
Processed customer transactions accurately and efficiently, handling various payment methods. Provided exceptional customer service by greeting customers and addressing their inquiries or concerns.
In Home Care Provider
QUALCARE
Sep 2021 - Jun 2023 (1 year 9 months)
Assisted clients with everyday needs, including cooking, cleaning, and personal care. Provided companionship and support to individuals requiring in-home assistance.
Customer Service Representative
Cubic Corporation
Oct 2021 - Feb 2023 (1 year 4 months)
Answered telephones and assisted patrons with changes and problems related to Clipper Card. Provided exceptional customer service by promptly addressing inquiries and resolving issues.
Concierge
Related Properties
Dec 2018 - Apr 2020 (1 year 4 months)
Provided exceptional customer service to residents by promptly addressing inquiries and concerns. Managed front desk operations, including greeting visitors and coordinating deliveries.
Concierge
Jasper
Oct 2016 - Dec 2018 (2 years 2 months)
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members. Welcomed tenants to the front desk and engaged in friendly conversation while conducting check-in processes.
Manager
Wendy's
Jul 2015 - Aug 2016 (1 year 1 month)
Assisted upper management with daily operations to meet service standards. Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Degrees, certifications, and relevant coursework
Inland Empire Job Corps
GED, General Studies
Completed the General Education Development program, demonstrating foundational knowledge across various subjects. This credential signifies a commitment to learning and basic academic proficiency.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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