Open to opportunities

Jasmine Hernandez

@jasminehernandez

Message

Motivated customer service representative with 9 years of retail experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Customer Service Representative with over 9 years of experience in retail and community management. My journey has been characterized by a commitment to fulfilling customer needs and achieving team goals. I thrive in fast-paced environments and take pride in my ability to communicate effectively in both English and Spanish, allowing me to connect with a diverse clientele.

In my current role as an Assistant Community Manager, I have successfully managed tenant logistics, addressed complaints, and executed promotional activities that significantly increased community engagement and occupancy rates. My meticulous attention to detail ensures that all records are kept accurately, and I am always eager to train new employees to uphold our high standards of service.

I am passionate about problem-solving and continuously seek opportunities to enhance my skills and contribute positively to my team. I believe that a strong community is built on trust and effective communication, and I strive to embody these values in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Assistant Community Manager

Current

Peachtree Industrial Blvd

May 2025 - Present (2 months)

Collected rental payments from residents and maintained meticulous records of delinquent accounts. Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Community Engagement Lease Management Tenant Relations Training

Assistant Community Manager

Dayrise Residential

Jun 2023 - Present (2 years 1 month)

Community Engagement Lease Management Tenant Relations Training

Leasing Consultant

RMR Group

Apr 2022 - Present (3 years 3 months)

Answered prospect inquiry emails and calls, and conducted tours for prospective tenants. Organized move-in documents including deposits, application fees, and rental insurance.

Tenant Tours Move In Documentation Payment Processing PDQ Services

Leasing Consultant

Dayrise Residential, LLC

Jul 2021 - Present (4 years)

Gave prospective tenants tours of the property and provided valuable information about its main features. Handled calls and responded to inquiries, resolving issues through active listening and open-ended questioning.

Property Tours Active Listening Conflict Resolution Record keeping Excel Newsletters Payment Processing

Production Associate

Alphabroder

Mar 2019 - Present (6 years 4 months)

Picked and checked production, and managed damaged or dirty production items. Trained new employees on warehouse protocols and answered task-related inquiries.

Production Management Quality Control Warehouse operations Inventory Management

Cashier

Kabobish

Oct 2017 - Present (7 years 9 months)

Operated as a cashier, handled food preparation, and managed opening and closing procedures for the front and back of the house. Trained new team members on cashier procedures and company policies.

Food Preparation Customer Service Order Taking Opening Procedures

Housekeeper

W Hotel

Oct 2016 - Present (8 years 9 months)

Cleaned rooms and managed inventory of supplies. Ensured all storage areas and carts were clean and organized, and rotated linens in storerooms.

Inventory Management Housekeeping Linen Management Quality Control

Education

Degrees, certifications, and relevant coursework

Norcross High School

High School Diploma, General Studies

Completed high school education, developing foundational knowledge and skills across various subjects. Focused on preparing for future academic and professional pursuits.