Open to opportunities

Christina Griep

@christinagriep

Message

Empathetic customer service professional skilled in problem-solving and team leadership.

United States

Message

What I'm looking for

I seek a customer-facing role where I can lead teams, resolve complex issues empathetically, and improve customer experience in a collaborative, growth-oriented environment.

I am an empathetic, solutions-oriented customer service professional with experience supporting high-volume, fast-paced environments across academia, hospitality, and retail. I consistently deliver clear, professional communication and create positive customer experiences while maintaining confidentiality and data integrity.

As a University Instructor, Graduate Researcher, and Lab Manager, I managed inbound communications, coordinated projects across multiple platforms, and trained and coached teams of 20+ research assistants to meet strict protocols and deadlines. I have a proven ability to toggle between databases and applications (Outlook, Zoom, Slack) while resolving complex inquiries with clarity and efficiency.

I bring strong conflict-resolution skills, bilingual communication in English and Spanish, and a track record of de-escalating situations under pressure. I thrive in collaborative settings and remote work environments where attention to quality, adaptability, and customer-centered service are valued.

Experience

Work history, roles, and key accomplishments

University Instructor

University of Houston

Aug 2020 - Aug 2025 (5 years)

Managed inbound communications and supported diverse research participants, resolving complex inquiries with empathy while training and coaching 20+ research assistants to maintain protocol adherence and data integrity.

Customer Support Team Leadership Zoom Database Management Multitasking Conflict Resolution

Lab Manager

Lighthall Lab

Jun 2018 - Mar 2020 (1 year 9 months)

Coordinated lab operations and served as primary contact for large participant base, supervising 20+ staff and ensuring confidentiality, protocol compliance, and accurate database management.

Team Supervision Database Management Confidentiality Multitasking Participant Coordination Microsoft Office Process Improvement

General Manager

Subway

Jan 2018 - Mar 2020 (2 years 2 months)

Managed daily restaurant operations, led staff training in customer service and conflict resolution, and implemented initiatives that improved customer satisfaction and repeat visits.

Operations Management Staff Training Customer Service Conflict Resolution Scheduling Performance Improvement Quality Control

Guest Relations Specialist

Walt Disney World

Jan 2018 - Mar 2020 (2 years 2 months)

Handled high-volume guest interactions and resolved complex complaints with empathy and efficiency, supporting English- and Spanish-speaking visitors and de-escalating difficult situations to maintain exceptional service standards.

Guest Service Conflict Resolution Multitasking Empathy Customer Experience

Education

Degrees, certifications, and relevant coursework

University of Houston

Master of Arts, Developmental Cognitive Behavioral Neuroscience

Completed a Master of Arts in Developmental Cognitive Behavioral Neuroscience, focusing on research and instruction in developmental cognitive neuroscience.