Open to opportunities

Devlin Ormsby

@devlinormsby

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Resourceful high school graduate with strong customer service skills.

Jamaica

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What I'm looking for

I am looking for a role that allows me to grow while utilizing my customer service skills in a supportive team environment.

I am a resourceful and dedicated high school graduate with a strong commitment to providing outstanding customer service. My experience as a class monitor has honed my leadership skills, and I have developed excellent analytical abilities through managing multiple academic projects and volunteering events.

Throughout my work experience, I have excelled in various roles, including as a bartender and customer service representative. I take pride in building strong relationships with customers, which has led to increased loyalty and satisfaction. My organizational skills and friendly demeanor enable me to effectively handle cash transactions and resolve customer complaints, ensuring a positive experience for all.

As I continue my academic journey at the collegiate level, I am eager to leverage my skills and experiences in a dynamic environment that values teamwork and growth. I am committed to further developing my abilities and contributing positively to my future workplace.

Experience

Work history, roles, and key accomplishments

Bartender

Ace Sports Bar Tender

Developed and maintained strong relationships with regular customers, resulting in increased customer loyalty. Expertly handled cash transactions and accurately balanced cash register at the end of each shift.

Customer Service Relationship Building Problem Solving Time Management

Customer Service Representative

Teleperformance

Effectively resolved customer complaints and concerns, ensuring customer satisfaction. Provided excellent customer service in a fast-paced call center environment.

Customer Service Communication Problem Solving Data Entry

Customer Service Representative

Intouch CX

Provided customer service support, addressing inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication.

Customer Service Communication Data Management Active Listening

Front Agent

Breathless Hotel

Managed front desk operations, including guest check-ins and check-outs. Addressed guest inquiries and provided information about hotel services.

Guest Service Customer Service Problem Solving Communication

Event Planner

Self Employed

Planned and executed various events, including weddings and birthday parties. Coordinated with vendors and managed logistics to ensure successful events.

Event Planning Project Management Vendor Management Budgeting Customer Relations

Device Technician

Itel Call Center

Provided technical support for devices, troubleshooting issues and guiding customers through solutions. Maintained detailed records of customer interactions and resolutions.

Technical Support Troubleshooting Customer Service Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Heart Trust NSTA

Diploma, Computer Repair

Graduated with a diploma, specializing in Computer Repair. This program provided foundational knowledge and practical skills in maintaining and troubleshooting computer systems.

Hopewell High School

Diploma, General Studies

Graduated from Hopewell High School with a diploma. Developed strong organizational abilities and managed multiple academic projects.

Codingal

Certificate, Coding

Completed a coding course, gaining fundamental programming knowledge and skills. This course enhanced my technical abilities in software development.

Team Jamaica

Certificate, Tourism and Hospitality

Certified in the Tourism and Hospitality Program by Team Jamaica. This program provided comprehensive training in hospitality management and customer service within the tourism sector.