Open to opportunities

Michael Allen

@michaelallen

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Customer service representative with a focus on logistics management.

Jamaica

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer engagement.

I am a dedicated professional with a strong background in customer service and logistics management. My experience as a Restaurant Coordinator and Customer Service Representative has equipped me with the skills to handle high-pressure situations while providing exceptional service. I thrive in dynamic environments and am committed to ensuring customer satisfaction.

With a solid educational foundation from the University of the Commonwealth Caribbean, I hold an Occupational Associate Degree in Logistics and Supply Chain Management. I am proficient in various computer applications, including Microsoft Word, Excel, and PowerPoint, which enhances my ability to manage tasks efficiently. My volunteer experiences have also allowed me to develop strong interpersonal skills and a passion for community engagement.

Experience

Work history, roles, and key accomplishments

Telecommunications Rep

Ibex Global

Served as a telecommunications representative, assisting customers with their needs. Provided support and information related to telecommunication services.

Telecommunications Customer Support Technical Support Communication Problem Solving

Volunteer

UCC

Volunteered to decorate for graduation ceremonies, contributing to event aesthetics. Assisted children on rides at a fun day in collaboration with Supreme Ventures Limited.

Event Planning Decoration Child Supervision Teamwork Community Engagement

Group 2 Leader

UCCA Group

Served as a Group 2 leader, demonstrating leadership and organizational skills. Focused on occupational safety and health within the group.

Leadership Health and Safety Team Coordination

Promotion Clerk

Self Employed

Engaged in promotion clerk duties, supporting marketing and sales efforts. Assisted with promotional activities and customer outreach.

Promotional Activities Marketing Support Customer Engagement Sales Support Event Promotion

Restaurant Coordinator

G&K Restaurant

Coordinated restaurant operations, ensuring smooth service delivery. Managed daily tasks to support efficient restaurant functioning.

Coordination Customer Service Team Leadership Inventory Management

Computer Repairs

Self Employed

Performed computer repairs for various clients, troubleshooting and resolving hardware and software issues. Managed repair schedules and client communications.

Troubleshooting Technical Support

Customer Service Representative

Innovative Visions

Provided outstanding customer service, handling a high volume of daily calls. Maintained professionalism while resolving customer issues and escalating calls when necessary.

Customer Service Conflict Resolution Communication Problem Solving Data Entry Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

CXC, English Language

Grade: Pending

Completed CXC examinations in English Language, with results pending. Also completed CXC examinations in Mathematics, with results pending.

University of the Commonwealth Caribbean

Occupational Associate Degree, Logistics and Supply Chain Management

Pursued an Occupational Associate Degree in Logistics and Supply Chain Management. This program provided a comprehensive understanding of supply chain operations and logistics principles.

University of the Commonwealth Caribbean

CXC, Mathematics

Grade: Pending

Completed CXC examinations in Mathematics, with results pending. This demonstrates a commitment to foundational academic achievement.

University of the Commonwealth Caribbean

Certificate, English Language

Achieved a City & Guilds Certificate in English Language, demonstrating proficiency in English communication skills. Also completed a City & Guilds Certificate in Mathematics, indicating foundational mathematical competency.

University of the Commonwealth Caribbean

Certificate, Mathematics

Achieved a City & Guilds Certificate in Mathematics, indicating foundational mathematical competency. This certification highlights a solid understanding of mathematical principles.

University of the Commonwealth Caribbean

NCT-VET Level (2) Certificate, Customer Service Engagement

Completed the NCT-VET Level (2) Certificate in Customer Service Engagement. This program focused on developing essential skills for effective customer interaction and support.