Devoné Thompson
@devonthompson
Motivated hospitality and customer-service professional eager to grow.
JamaicaWhat I'm looking for
I am a motivated hospitality and customer-service professional with hands-on experience in customer-facing roles, internships in business administration, and a recent Certified Guest Service Professional credential. I bring a strong work ethic, attentiveness, and a commitment to delivering excellent customer service while continuously developing my skills.
My background includes roles as a customer service agent, hostess, server/cashier, and a business administration intern with the Tourism Enhancement Fund, alongside ongoing freelancing work. I have taken coursework and certifications in hospitality, IT, business and accounts, and I engage actively in extracurricular leadership through clubs like 4H and Key Club.
I look to join a dynamic team where I can contribute reliably, learn new responsibilities, and expand my experience in hospitality, customer service, and administrative functions while supporting organizational goals.
Experience
Work history, roles, and key accomplishments
Freelancer
Self Employed
Mar 2024 - Present (1 year 7 months)
Provided freelance services across hospitality and customer-facing roles, maintaining client relationships and flexible service delivery from March to present.
Hostess (Intern)
Tutti Frutti
Sep 2024 - Oct 2024 (1 month)
Managed guest seating and initial guest interactions as an intern host, supporting service flow and contributing to a positive dining experience from September to October 2024.
Customer Service Agent
Garland Hall Memorial
Mar 2023 - Jun 2023 (3 months)
Provided frontline customer support and resolved inquiries for visitors and callers, improving guest satisfaction during tenure from March to June 2023.
Business Administration Intern
Tourism Enhancement Fund
Supported administrative tasks and operational processes during an internship, assisting with documentation and office workflows.
Server & Cashier
JR Chicken
Handled order taking, food service, and cash transactions while maintaining accuracy and customer satisfaction during recurring October–March periods.
Education
Degrees, certifications, and relevant coursework
Certified Guest Service Professional / Hospitality Profession
Certificate, Hospitality
2024 - 2024
Completed Certified Guest Service Professional / Hospitality Profession certification on March 11, 2024.
Spot Valley High
High School Diploma, Secondary Education
2020 - 2024
Activities and societies: 4H Club; Key Club; Robotics; Environmental; Peer Counselling; held roles such as Peer Counselor, Sub Prefect, PRO and Secretary for 4H & Key Club, Acting Vice President (4H)
Attended Spot Valley High from 2020 to August 2024 completing secondary education and relevant CSEC/C&G subjects.
Green Island High
High School Attendance, Secondary Education
2019 - 2020
Attended Green Island High from 2019 to 2020 during secondary-level studies.
Sandy Bay Primary
Primary School Attendance, Primary Education
2019 - 2019
Attended Sandy Bay Primary in 2019 as part of primary education progression.
John Rollins Success
Primary School Attendance, Primary Education
2018 - 2018
Attended John Rollins Success in 2018 as part of primary education progression.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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