Rowan Waite
@rowanwaite
Experienced customer service professional with hands-on hospitality and retail background.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with years of frontline experience across call center, retail, and hospitality environments. I bring practical skills in client communication, transaction handling, and event support developed through roles at IBEX Global, supermarkets, and event companies.
My background includes hands-on food preparation and waiting, cashier operations, and equipment setup for events, complemented by formal credentials in English, mathematics, and information technology. I have completed training through HEART Trust/NTA and City & Guild certifications that reinforce my operational skills.
I consistently support daily operations, manage customer interactions, and maintain service quality under pressure. My experience in entrepreneurship programs and internships demonstrates initiative and a willingness to learn and adapt to diverse workplace settings.
I am reliable, service-oriented, and eager to contribute to teams where customer satisfaction, operational efficiency, and steady professional growth are valued.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IBEX Global
Aug 2019 - Aug 2023 (4 years)
Provided customer support and issue resolution across channels, maintaining service quality and meeting performance targets during 2019–2023.
Intern
National Youth Service
Jun 2018 - Aug 2018 (2 months)
Supported daily supermarket operations at Hilo Supermarket during a summer internship, assisting with stocking and customer service.
Cashier Operator
Marwell Trading Centre
Jan 2017 - Dec 2017 (11 months)
Regulated sales of household products and processed transactions while maintaining accurate cash handling and customer service.
Event Setup Assistant
Skyfall Events
Jan 2016 - Dec 2016 (11 months)
Set up equipment for events and parties, ensuring timely logistics and functional event spaces.
Food Preparation and Waiting
University Hospital of the West Indies
Jan 2013 - Dec 2013 (11 months)
Prepared food and performed waiting duties in a hospital catering service, adhering to hygiene and service standards.
Customer Service Representative
Innovation Support Service Group
Handled customer inquiries and transactions, supporting daily service operations and improving client satisfaction.
Education
Degrees, certifications, and relevant coursework
HTHEART Trust/NTA
Certificate, Food Preparation
2012 - 2012
Completed an introductory Food Preparation course at HEART Trust/NTA in 2012.
Cumberland High School
High School Diploma, General Secondary Education
2006 - 2010
Attended secondary school at Cumberland High School from 2006 to 2010.
CGCity & Guilds
Vocational Qualifications, English Language and Mathematics
Completed City & Guilds assessments in English Language and Mathematics Level 2.
CSEC (Caribbean Secondary Education Certificate)
CSEC, Information Technology and English Language
Obtained CSEC qualifications including Information Technology (Grade 3) and English Language (Grade 3).
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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