Open to opportunities

Brandy Lyn

@brandylyn

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Dedicated customer service professional with a passion for hospitality.

Jamaica

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What I'm looking for

I seek a role that fosters growth and allows me to utilize my customer service skills.

I am a dedicated customer service professional with extensive experience in various roles, including bartender, server, and customer service representative. My journey has equipped me with a strong foundation in creativity, problem-solving, and teamwork, which I leverage to enhance customer experiences and drive satisfaction.

Throughout my career, I have worked in dynamic environments such as Cloud 9 and Continuum, where I honed my skills in customer interaction and service excellence. I am committed to continuous self-development and growth, aiming to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Bartender, Server, Hookah Aficionado

B Cloud 9

Jan 2024 - Mar 2024 (2 months)

Managed all aspects of bar operations, including inventory, cash handling, and customer service. Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring compliance with all health and safety regulations.

Bartending Customer Service Inventory Management Food Safety Sales

Customer Service Representative

Continuum

Jul 2021 - May 2022 (10 months)

Addressed customer inquiries and resolved issues efficiently, maintaining a high level of customer satisfaction. Documented all interactions and followed up on outstanding issues to ensure timely resolution.

Customer Service Problem Solving Communication Data Entry Conflict Resolution Technical Support CRM Software

Customer Service Representative

Miller's Outsourcing Call Center

Nov 2020 - Jun 2021 (7 months)

Handled inbound and outbound calls, providing information and resolving customer complaints. Maintained accurate records of customer interactions and transactions.

Customer Service Call Center Operations Communication Data Entry Problem Solving CRM Software Active Listening

Customer Service Representative

TelePerformance

Nov 2016 - Jul 2017 (8 months)

Assisted customers with product information and service inquiries, ensuring a positive customer experience. Processed orders and managed customer accounts.

Customer Service Sales Communication Data Entry Problem Solving CRM Software Product Knowledge