Drysanne Dixon
@drysannedixon
Adaptable customer service representative with strong communication skills.
JamaicaWhat I'm looking for
I am a dedicated customer service representative with a proven track record in enhancing customer satisfaction and productivity. My experience spans various roles, including technical support and customer relationship management, where I have honed my skills in addressing customer inquiries and resolving complaints effectively.
Throughout my career, I have demonstrated my ability to communicate complex information in a clear and concise manner, ensuring that customers feel understood and valued. My adaptability and goal-oriented approach have allowed me to thrive in fast-paced environments, consistently meeting and exceeding performance targets.
I am passionate about providing exceptional service and am always eager to learn and grow in my professional journey. I believe that my strong listening skills and empathy enable me to connect with customers, making their experience positive and memorable.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AtPoint Group
Aug 2023 - Jul 2024 (11 months)
Managed customer requests via phone and email, effectively resolving complaints and inquiries. Demonstrated excellent listening skills and empathy to ensure customer satisfaction and adherence to department guidelines.
Customer Service Representative
Teleperformance
Apr 2023 - Jul 2023 (3 months)
Resolved customer service and billing complaints through exchanges, refunds, and adjustments. Maintained high levels of customer satisfaction by addressing issues promptly.
Technical Support Associate
Sutherland
Nov 2020 - Feb 2022 (1 year 3 months)
Provided technical support by explaining complex information in simple terms. Assisted customers with troubleshooting and resolved their issues with professionalism.
Housekeeper
Lashings Jamaica
Nov 2018 - Jan 2019 (2 months)
Managed the transportation of cleaning supplies and equipment, ensuring cleanliness and organization in the facility.
Waitress
Las Vegas Café
Feb 2016 - Jun 2016 (4 months)
Assisted in food and beverage preparation, providing excellent service to customers and ensuring a pleasant dining experience.
Sales Representative
Cliffy’s Wholesale
Jun 2015 - Aug 2015 (2 months)
Built long-term relationships with customers to drive business growth and enhance customer loyalty.
Education
Degrees, certifications, and relevant coursework
Black River High School
High School Diploma, Fashion Design
2011 - 2015
Studied Fashion Design, focusing on the principles of design, textiles, and garment construction.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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