Destiney Oliver

Managed angry or dissatisfied remote customers by listening, empathizing, and providing solutions that exceeded expectations. Resolved billing discrepancies by investigating account details and coordinating with finance while meeting customer satisfaction and response-time metrics.

Prepared sandwiches, pizza, and salads while following specific methods to meet customer specifications. Maintained a clean and sanitized work area, tracked food quantities used, and provided customer service by assisting with refreshments.

Provided inbound callers health care service guidance using active listening and company training to become an expert in services. Followed Quality Assurance guidelines and completed required compliance training while turning calls into positive outcomes.

Welcomed patients and visitors, checked temperatures, and asked required COVID-19 screening questions upon entry. Assisted with patient/visitor needs, redirected individuals as needed, and enforced the masking policy while keeping the area clean.

Provided friendly, responsive customer service by greeting members, answering questions, and completing checkout and store returns. Maintained a clean, member-ready area and monitored self-checkout to resolve problems and report issues to team leaders.

Prepared sandwich ingredients and built sandwiches according to customer specifications while following health and safety requirements. Upsold premium ingredients, operated the cash register, supported inventory and deliveries, and maintained a clean, organized workspace.

Attended Northeast High School in Clarksville, TN from 2016 to 2020 and earned a high school diploma or GED.