Zahir Wilborn

Provided high-volume inbound support for WellCare NC members, resolving benefits and claims inquiries, ensuring HIPAA compliance, and coordinating with providers to improve member satisfaction.

Processed shipments, stocked sales floor, maintained stockroom organization, assisted with inventory and loss prevention to support store operations and merchandising.

Rotated through quick-service roles preparing orders, restocking stations, maintaining cleanliness, and assisting mobile and in-person guest orders to ensure efficient guest service.

Delivered multichannel customer support via phone, email, and chat handling account issues, order processing, and troubleshooting to maintain timely, accurate resolutions.

Picked up and delivered food and groceries from restaurants and stores to customers, ensuring timely deliveries and accurate order fulfillment.

Prepared smoothies, operated drive-thru and store POS, maintained ingredient stock and cleanliness, and performed closing duties to ensure fast, accurate service.

Prepared sandwiches, maintained food prep and inventory, and provided customer service including cash handling and lobby/bathroom cleaning to uphold quality and safety standards.

Operated and opened/closed amusement park rides, enforcing safety protocols and performing cleaning and maintenance tasks to ensure guest safety and efficient operations.

Completed High School Diploma with coursework and activities at Pioneer Springs Community School in Charlotte, NC from September 2020 to May 2024.