Jahnae Green
@jahnaegreen
Dedicated customer service professional with extensive sales experience.
What I'm looking for
I am a dedicated customer service professional with a strong background in sales and client relations. My experience spans various roles, including Sales Representative at Avon and Client Experience Associate at AnywhereWorks, where I honed my skills in identifying sales opportunities and providing exceptional customer service. I pride myself on my ability to build and maintain relationships with clients, ensuring their needs are met and exceeded.
Throughout my career, I have demonstrated a growth mindset and a passion for learning. My roles have required excellent communication skills, both verbal and written, and I thrive in fast-paced environments where I can assist customers and solve problems efficiently. I have a proven track record of managing customer escalations and providing outstanding support, which has contributed to my success in various customer service positions.
I am currently pursuing a Bachelor's in Business Management, which complements my practical experience and enhances my understanding of business operations. I am eager to leverage my skills and knowledge in a challenging new role that allows me to contribute to a team's success while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Sales Representative
Avon
Oct 2021 - Present (3 years 9 months)
Successfully sold body care products and identified new sales opportunities by acting on leads. Managed all prospective client correspondence, including SMS, emails, and calls, while establishing and maintaining strong customer relationships.
Cashier
Hemisphere Concessions
Jun 2013 - Present (12 years 1 month)
Opened and closed the lemonade stand, greeted customers, and assisted as needed. Resolved customer complaints, operated the cash register, and handled refunds.
Cashier
Panda Express
Jan 2016 - Present (9 years 6 months)
Welcomed customers, answered questions, and assisted with finding or ordering merchandise. Promptly addressed complaints, processed transactions, and stocked merchandise.
Cashier
Five Guys
Sep 2016 - Present (8 years 10 months)
Welcomed guests, assisted with customer inquiries, and handled complaints and concerns. Processed cash and credit transactions, counted cash drawers, and stocked merchandise.
Sales Associate
Walmart
Mar 2017 - Present (8 years 4 months)
Operated the cash register, assisted customers with shopping, and greeted customers at the door. Managed incoming store calls, stocked merchandise, and maintained store displays.
Shift Supervisor
Menchies
May 2018 - Present (7 years 2 months)
Opened and closed the store, managed safe and drawer counts, and cleaned machines. Supervised a team of 6 associates, monitored financial statements, and conducted inventory audits.
Temporary Cashier/Sales Associate
Aramark
Sep 2018 - Present (6 years 10 months)
Handled cash at the cash register, served Starbucks drinks, and cooked grill items and pizzas. Managed sales transactions and food preparation in a fast-paced environment.
Amazon Warehouse Associate
Amazon Fulfillment Associates
Jun 2019 - Present (6 years 1 month)
Took orders and packed items for customer deliveries, and loaded/unloaded merchandise. Operated dolly and pallet jack, organized materials, and manually inspected items.
Customer Service Representative
Macy's
Oct 2019 - Present (5 years 9 months)
Handled returns, processed purchases as a cashier, and managed customer accounts. Greeted customers, conducted surveys, and resolved issues in an inbound call center environment.
Seasonal Fulfillment Associate
Target
Nov 2020 - Present (4 years 8 months)
Shopped the backroom and sales floor to fulfill online customer orders. Ensured accurate and timely order fulfillment for e-commerce operations.
Work From Home- Customer Service Representative
Randstad
Jan 2021 - Present (4 years 6 months)
Handled case management and provided assistance to clients, maintaining up-to-date knowledge of customer accounts. Resolved payment and order disputes, and provided technical support via live chat.
Appointment Scheduler - Work from Home Agent
Xaqt
Apr 2021 - Present (4 years 3 months)
Answered inbound calls to schedule and cancel vaccination appointments, and set up client appointments. Managed client records and provided general information with a professional attitude.
Virtual Assistant
Stuff Inc
Sep 2021 - Present (3 years 10 months)
Organized communication via emails and phone calls, serving as the first point of contact for customer service. Managed contact lists, organized managers’ calendars, and conducted market research.
Customer Service Representative
Unifin
Feb 2022 - Present (3 years 5 months)
Answered calls, managed client records, and set up client appointments. Conducted customer service surveys and resolved customer inquiries and complaints.
Telephone Sales Representative
Health IQ
Sep 2022 - Present (2 years 10 months)
Made 800 outbound calls daily to offer medical insurance and inform members of new benefits. Provided detailed explanations of insurance plans and available services.
Political Surveyor
GCO Services
Sep 2022 - Present (2 years 10 months)
Made at least 500 outbound calls daily, contacting voters regarding various political campaigns. Left voicemails and managed call logs efficiently.
Member Support Specialist
Connexus Inc.
Nov 2022 - Present (2 years 8 months)
Managed inbound and outbound calls, assisting members with order placement and app/web support. Connected members to appropriate lines of service and performed data entry to log calls and orders.
Client Experience Associate
AnywhereWorks
Dec 2024 - Present (7 months)
Communicated effectively both verbally and in writing, demonstrating a strong passion for customer service. Maintained a people-focused and friendly approach, actively listening to client needs and showing dependability in all tasks.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor's in Business Management, Business Management
Currently pursuing a Bachelor's degree in Business Management. The curriculum focuses on core business principles and management strategies.
Cleveland Heights High School
Diploma
Completed high school education and received a diploma. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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