Open to opportunities

Erica Collett

@ericacollett

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced Customer Service Representative with a proven track record in delivering exceptional service and support. My journey began at Double Quick Inc, where I honed my skills in customer interaction and sales. I then advanced to General Dynamics, where I managed inbound calls and ensured customer satisfaction through effective communication and respect for my team members.

Currently, I am with Senture, where I continue to build on my customer service expertise. I am passionate about helping customers and creating a positive experience for them. My strong communication skills and ability to work well under pressure have been key to my success in this field.

Experience

Work history, roles, and key accomplishments

Current

CSR - Customer Service Representative

Current

Senture

Currently working as a Customer Service Representative, handling inbound calls and assisting customers with their inquiries. Committed to providing excellent service and maintaining a respectful environment with team members.

Customer Service Inbound Communication Skills Problem Solving Customer Support

Customer Service Representative

General Dynamics

Mar 2019 - Aug 2021 (2 years 5 months)

Answered inbound calls and provided customer service to clients. Ensured all interactions were handled professionally and respectfully, contributing to a positive team environment.

Customer Service Inbound Communication Customer Relations

Associate

Double Quick Inc

Oct 2016 - Oct 2016 (0 months)

Worked as an Associate, performing various tasks to support daily operations. Gained experience in a fast-paced retail environment.

Retail Operations Teamwork Inventory Management

Sandwich Artist/Cashier

SUBWAY - Setting The Bar (STB) Inc.

Prepared sandwiches according to customer specifications and managed cash register operations. Focused on providing friendly service and maintaining a clean work environment.

Food Preparation Customer Service Food Safety

Education

Degrees, certifications, and relevant coursework

South Floyd

High School Diploma, General Studies

2011 - 2014

Completed high school education at South Floyd, focusing on foundational academic subjects. Developed essential skills for further education and professional environments.