Desirae Armadillo

Analyzed and researched provider requests for commercial, Medicare, and Medicaid networks. Trained on contracting, network loads, credentialing, and record setup including dental.

Provided chat support for car dealerships, assisting with appointments and vehicle knowledge for US and UK markets. Managed multiple chat windows simultaneously.

Answered general questions about economic impact payments and advanced child tax credits for the IRS. Directed callers to appropriate lines of business when needed.

Conducted outbound surveys on topics including politics and healthcare. Maintained respondent engagement and ensured survey accuracy.

Worked in women's shoes, handling sales, stocking, and cash/check/debit/credit transactions.

Processed gas and water bills, requiring analysis, research, accuracy, and timely administration. Assisted customers with payments and solutions to reduce bills.

Assisted members with the new Navy Army Community Credit Union website update, including password resets and navigation support.

Assisted Medicare patients with insurance and prescription medications, verifying coverage and finding alternatives when needed.

Handled cash, credit, debit, and check transactions. Stocked shelves and assisted customers.

Restocked cooler, answered phone, handled money, kept safe, made coffee, and managed cash drawer.

Answered phones and assisted customers with prescriptions and Medicare Part D insurance.

Answered phones, sold SiriusXM satellite radio services, and worked to retain customers. Promoted from inbound agent to retention agent.

Provided troubleshooting and tech support for software and computers to H&R Block tax pros.

Completed high school education.