Stevanna Riggs
@stevannariggs
I support customers through high-volume calls, scheduling, account resolution, and documentation.
United StatesWhat I'm looking for
I've supported customers across healthcare scheduling, remote call centers, retail, and administrative environments for over six years.
At Signify Health (MCI), I scheduled in-home healthcare appointments, verified insurance eligibility and patient demographics, and maintained accurate appointment records. At Promark Research, I conducted high-volume outbound calls, collected survey information, followed detailed scripts, and met productivity and quality expectations.
I've also handled remote customer account support at SiriusXM, coordinated recovery assignments at Allstar Recovery, and resolved vehicle service and technical troubleshooting issues for OnStar/GMC through Teleperformance.
I bring strong phone etiquette, active listening, HIPAA compliance, documentation, and the ability to work independently while delivering excellent customer service in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Dollar Tree
Jun 2023 - Present (3 years 2 months)
Assist customers with purchases, returns, and product questions. Process transactions accurately while maintaining excellent customer service.
Survey Interviewer
Promark Research
Jan 2025 - May 2026 (1 year 4 months)
Conducted high-volume outbound calls while maintaining professionalism and accuracy. Collected survey information and documented responses efficiently.
Appointment Scheduler
Signify Health
Feb 2024 - Dec 2024 (10 months)
Scheduled in-home healthcare appointments in a fast-paced call center environment. Verified insurance eligibility and patient demographics while providing excellent customer service.
Remote Repossession Agent
Allstar Recovery
Oct 2023 - Dec 2024 (1 year 2 months)
Worked remotely coordinating recovery assignments. Communicated with lenders and clients regarding account status while maintaining detailed documentation.
Remote Customer Service Representative
SiriusXM
Jan 2023 - May 2023 (4 months)
Managed outbound customer calls regarding services and account updates. Resolved customer concerns and provided account support while working remotely.
Customer Support Representative
Teleperformance
May 2022 - Sep 2022 (4 months)
Assisted customers with vehicle services and technical troubleshooting. Resolved account-related issues while maintaining quality standards.
Customer Service Representative
Teleperformance
Oct 2020 - Dec 2020 (2 months)
Assisted customers with online orders, returns, exchanges, and account creation. Resolved customer concerns in a high-volume call center.
Cashier
Goodwill
Dec 2019 - Jun 2020 (6 months)
Delivered friendly customer service while processing transactions accurately. Maintained an organized and efficient checkout area.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Applied Behavior Analysis
Pursuing a Bachelor of Science in Applied Behavior Analysis.
H. Grady Spruce High School
High School Diploma, General Studies
Earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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