Indya Barnes

Provided Medicare benefit quotations and handled deductibles, coinsurance, copays, provider scheduling, billing claims, authorizations, and member grievances for Aetna via Conduent.

Supported TurboTax customers via phone and Smartlook screen-share, guiding product selection, form completion, account recovery, password resets, and refund requests.

Handled phone, email, and chat support for Crain's Communications subscribers, managing new subscriptions, renewals, cancellations, payment troubleshooting, and account issues.

Provided chat-based TurboTax support, guided customers through tax form selection and filing, assisted with payment plans, and sent follow-up emails with tax form guidance.

Handled inbound and outbound calls for Verizon, managing porting processes, leaving voicemails, resolving port issues, and multitasking across dual screens in a high-volume call center.

Operated registers and self-checkout, assisted customers with purchases, returns, and exchanges, and managed cash and check transactions.

Inspected and assembled speaker coverings for automotive door panels at the Hyundai plant, performing quality checks and manual assembly tasks.

Greeted customers, processed purchases at checkout, unloaded and stocked freight, and maintained store presentation and merchandising.

High school diploma from Robert E Lee High School, completed in 2019.