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eboine banks

@eboinebanks

Customer Service Representative at Cintas First Aid Division, resolving customer issues and supporting account reconciliation.

United States
Message

At Cintas First Aid Division, I answered customer calls and emails, processed accounts and orders, and supported account reconciliation with accurate data entry. I also prepared reports and invoices and followed up with customers to help resolve issues.

Across financial services, healthcare, and retail, I've handled customer accounts, payments, sales, and service inquiries. At Spectrum, I supported mobile activation and repair, and at PLS Financial Services, I completed customer transactions while following applicable regulations.

Experience

Work history, roles, and key accomplishments

LP

Covid Screener

Legacy Health Services PSV

Apr 2020 - Jul 2021 (1 year 3 months)

Conducted temperature checks, performed medical screener duties including health questionnaires, recorded data, and ensured facility safety and cleanliness.

CR

Solution Specialist

Cricket Authorized Retailer

Jan 2020 - Mar 2020 (2 months)

Delivered customer service, handled cash transactions and bill payments, achieved sales targets through commission-based sales, and specialized in solution selling.

AT

Factory Worker

Area Temps

Apr 2012 - Jan 2014 (1 year 9 months)

Performed assembly line work, contributing to efficient production processes.

CD

CSR - Customer Service Representative

Cintas First Aid Division

Mar 2024 - Present (2 years 7 months)

Answered customer calls and emails, provided prompt issue resolution, performed data entry and account reconciliation, prepared reports and invoices, processed new accounts and orders, and made outbound calls for follow-up.

Education

Degrees, certifications, and relevant coursework

Cuyahoga Community College logoCC

Cuyahoga Community College

Associate's degree, Biology

2014 - 2016

Pursued an Associate's degree in Biology, focusing on foundational biological sciences.

GS

Glenville High School

High school diploma or GED, Information Technology

2009 - 2013

Earned a high school diploma with a focus on Information Technology.

Tech stack

Software and tools used professionally

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