Deshaelyn Jones

Answered phone calls, emails, and in-person inquiries, communicating with patients to schedule optimal appointment times. Gathered, tracked, and organized medical information into electronic health records while inquiring and processing patients' health insurance. Supported the office with administrative tasks, ensured patient assistance, and maintained strict HIPAA regulations.

Provided professional and knowledgeable service to customers by answering incoming calls and maintaining strong call control. Actively engaged with callers, confirming information, clarifying details, and effectively de-escalating anger. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Managed document files by labeling and sorting them, and performed regular inventory checks. Operated and maintained office machines, while also sorting and responding to emails. Maintained both paper and electronic records, ensuring meticulous proofreading of company data.

Greeted customers and offered assistance, boosting satisfaction and retention by answering questions and locating merchandise. Initiated friendly conversations to determine assistance levels and resolved conflicts using strong problem-solving and interpersonal skills. Restocked merchandise and changed signage to promote special items.

Assisted customers in finding specific products, answered questions, and offered product advice. Engaged customers professionally to determine their needs and completed daily recovery tasks to maintain clean and organized areas. Processed payments and provided accurate change.

Greeted and welcomed guests, managing all incoming and outgoing mail and packages. Received incoming calls and coordinated with staff to fulfill customer requests.

Currently pursuing an Associate's in Science with a focus on Nursing. The curriculum includes foundational science courses and practical nursing skills.

Completed high school education and earned a High School Diploma. The program provided a comprehensive foundation across various subjects.