DJ
Open to opportunities

Deshaelyn Jones

@deshaelynjones

Flexible customer service representative with 6 years of experience.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Deshaelyn Jones, and I am a dedicated customer service representative with over six years of experience in various roles. I have a proven track record of resolving customer concerns and inquiries effectively, ensuring that clients and patients receive the best possible service. My commitment to providing helpful answers and relevant information has been instrumental in retaining clients and enhancing their overall experience.

Throughout my career, I have worked in diverse environments, including medical call centers and retail settings. At GI Alliance/TDDC, I honed my skills in managing patient communications, scheduling appointments, and maintaining compliance with HIPAA regulations. My previous roles at Cox Communications and White Oak Post Acute Care further developed my ability to engage with customers professionally, manage inquiries, and support administrative tasks efficiently. I pride myself on my strong problem-solving skills and my ability to remain calm under pressure, which has allowed me to build rapport with customers and resolve conflicts effectively.

Experience

Work history, roles, and key accomplishments

GA
Current

Medical Call Center Agent

GI Alliance/TDDC

Aug 2022 - Present (2 years 10 months)

Answered phone calls, emails, and in-person inquiries, communicating with patients to schedule optimal appointment times. Gathered, tracked, and organized medical information into electronic health records while inquiring and processing patients' health insurance. Supported the office with administrative tasks, ensured patient assistance, and maintained strict HIPAA regulations.

CI

Call Center Agent

Cox Communications Inc.

Aug 2021 - Aug 2022 (1 year)

Provided professional and knowledgeable service to customers by answering incoming calls and maintaining strong call control. Actively engaged with callers, confirming information, clarifying details, and effectively de-escalating anger. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

H&

Retail Sales Associate

H&M

May 2020 - Aug 2021 (1 year 3 months)

Greeted customers and offered assistance, boosting satisfaction and retention by answering questions and locating merchandise. Initiated friendly conversations to determine assistance levels and resolved conflicts using strong problem-solving and interpersonal skills. Restocked merchandise and changed signage to promote special items.

DT

Sales Associate

Dollar Tree

Dec 2018 - May 2020 (1 year 5 months)

Assisted customers in finding specific products, answered questions, and offered product advice. Engaged customers professionally to determine their needs and completed daily recovery tasks to maintain clean and organized areas. Processed payments and provided accurate change.

Education

Degrees, certifications, and relevant coursework

Baton Rouge Community College logoBC

Baton Rouge Community College

Associate's in Science, Nursing

Currently pursuing an Associate's in Science with a focus on Nursing. The curriculum includes foundational science courses and practical nursing skills.

MA

Mentorship STEAM Academy

High School Diploma, General Studies

Completed high school education and earned a High School Diploma. The program provided a comprehensive foundation across various subjects.

Tech stack

Software and tools used professionally

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Deshaelyn Jones - Medical Call Center Agent - GI Alliance/TDDC | Himalayas