Open to opportunities

Britni Dupree

@britnidupree

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Customer service and data entry professional focused on accurate, audit-ready records.

United States

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What I'm looking for

I’m looking for a role where I can combine customer service with accurate data entry—working in a detail-driven environment that values HIPAA-compliant records, clear documentation, and fast, reliable support for customers.

I’m a customer service and data entry professional who resolves account inquiries, billing questions, and service requests with strong attention to detail. I maintain accurate data entry and documentation to support audits and reporting.

In my most recent role as a Customer Service Representative at Delta Dental, I process address updates, service modifications, and account adjustments while collaborating cross-functionally to resolve complex concerns efficiently. I’m comfortable handling high-volume customer needs and keeping work aligned with company policy.

As a Records Data Assistant with HealthPlus Solutions, I entered, updated, and maintained patient and service records in compliance with HIPAA guidelines. I verified data accuracy by cross-referencing multiple sources, supported data cleanup and validation/QA initiatives, and helped standardize data entry procedures to improve consistency across teams.

Earlier in my career at Gap Inc. Direct and H&M, I managed customer inquiries through calls, chats, and emails, used Zendesk to run support tickets within SLA timeframes, and processed daily transactions with 99% accuracy. I bring both customer empathy and data rigor—so customers get fast answers and records stay reliable.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Delta Dental

Sep 2025 - Mar 2026 (6 months)

Resolved customer account inquiries, billing questions, and service requests in line with company policy. Processed address updates and account adjustments while maintaining accurate data entry and documentation to support audits and reporting.

Customer Service Billing Support Account Management Data Entry Documentation And Reporting Policy Compliance Service Request Processing

Records Data Assistant

HealthPlus Solutions

Sep 2022 - Nov 2024 (2 years 2 months)

Entered and maintained patient and service records in compliance with HIPAA, verifying accuracy by cross-referencing multiple sources. Supported data cleanup and QA initiatives to reduce reporting errors and standardized data entry procedures to improve consistency.

HIPAA compliance Electronic Health Records Data Entry & Verification Records Management Data Quality Assurance

Sales Associate

H&M

Sep 2020 - Jan 2022 (1 year 4 months)

Processed 80+ daily transactions on POS systems with 99% accuracy. Improved customer satisfaction by 25% through proactive engagement and trained new associates on POS operations, cash handling, and customer service standards.

POS systems Transaction Processing Cash Handling Customer Service Customer Satisfaction Accuracy & Error Reduction Staff Training Customer Engagement

Customer Service Representative

Gap Inc Direct

Jan 2019 - Jul 2021 (2 years 6 months)

Handled inbound calls, chats, and emails for orders, returns, and account inquiries while maintaining a 95% customer satisfaction rating through efficient resolution of escalated issues. Used Zendesk to manage support tickets within SLA timeframes and supported launch of an order tracking dashboard that reduced inquiry time by 40%.

Customer Support Zendesk Ticketing SLA Management Escalation Handling Customer Satisfaction

AmeriCorps Member

YWCA – My Sister’s Closet

Jan 2015 - Jan 2016 (1 year)

Served as store key holder for a YWCA clothing program, ensuring secure open/close operations and readiness for daily volunteers and clients. Assisted clients with clothing selection, supported inventory organization, and maintained a clean, welcoming store environment.

Store Opening client support Volunteer coordination Customer Service