AK

Open to opportunities

Aiesha King

@aieshaking

I’m a customer service professional who builds trust, resolves issues fast, and helps businesses grow.

What I'm looking for

I’m looking for a customer-focused team where I can resolve questions quickly, meet service and quality goals, and keep customers satisfied through empathy, clear communication, and strong problem-solving.

I’m a personable, dedicated Customer Service Representative with extensive years of experience delivering upbeat, positive support and building strong client relationships. I’m articulate, enthusiastic, and results-oriented, with a proven passion for cultivating partnerships and growing businesses.

In high-volume, fast-paced environments, I handle inbound and outbound calls, resolve inquiries, and deliver step-by-step instructions so customers can successfully use systems and self-service options. I update customer service databases with accurate details, maintain call volume and quality metrics, and support new registrations and order scheduling.

I also bring experience handling escalated concerns and delinquent accounts by using effective questioning, clarifying customer needs, and recommending options that preserve satisfaction. I work with policies and procedures, prioritize multitasking, and stay patient and empathetic—even with difficult customers—to ensure trust and loyalty.

Experience

Work history, roles, and key accomplishments

AI

Current

Patient Care Assistant

Current

AieshaAllianceRx

Dec 2019 - Present (6 years 6 months)

Answered inbound customer calls, addressed inquiries, and updated call details in a customer service database for future reference. Assisted with new patient registration and order scheduling by listening to concerns and clarifying needs.

Inbound Calls Customer Service Patient Registration Scheduling Active Listening Multitasking

WC

Call Center Representative

Windy City Call Center

Oct 2018 - Dec 2019 (1 year 2 months)

Resolved customer inquiries and provided step-by-step guidance for navigating systems and using self-service options. Worked across multiple applications to read, input, and manage customer information while meeting performance benchmarks.

Inbound Customer Support Data Input Problem Solving Customer Service Benchmarks Time Management

WA

Collections Representative

Wells Fargo Auto

Sep 2017 - Jul 2018 (10 months)

Notified customers of delinquent accounts and worked to collect outstanding amounts using effective questioning techniques. Advised customers on payment options and set up payment plans while handling sensitive conversations professionally.

Delinquent Account Notifications De escalation Problem Solving

KC

Customer Care Representative

Kohls Call Center

Sep 2015 - Sep 2017 (2 years)

Managed customer expectations by clarifying needs, identifying options, and recommending products and services. Handled escalated concerns in a fast-paced environment to preserve customer satisfaction and maintain long-term business relationships.

Customer Service Recommendations Escalation Handling Communication Skills Multitasking

Education

Degrees, certifications, and relevant coursework

SS

Skyline High School

High School Diploma, High School

Earned a High School Diploma from Skyline High School in 2003.

UT

University of North Texas

Some College (No Degree), College coursework

Completed some college coursework at the University of North Texas, without earning a degree.

Tech stack

Software and tools used professionally

Gmail

Remote

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