Briana Alston
@brianaalston
Dedicated customer service professional focused on enhancing client satisfaction.
What I'm looking for
I am a customer service professional with over a decade of experience in providing exceptional service and support. Currently, I work at Northside Hospital, where I greet patients, manage appointments, and ensure that all necessary information is accurately documented. My role requires a keen attention to detail and the ability to communicate effectively with both patients and medical staff, which I excel at.
Previously, I served as a Customer Service Representative at More Business Solutions, where I honed my skills in data entry, problem-solving, and managing high call volumes. My commitment to maintaining high-quality standards while meeting deadlines has been a key factor in my success. I am passionate about contributing to a team that values customer satisfaction and strives for excellence.
Experience
Work history, roles, and key accomplishments
Patient Access
Northside Hospital
Jan 2024 - Present (1 year 4 months)
Greeted patients, maintained a clean workspace, and managed patient check-ins/outs for emergency appointments. Handled phone inquiries, scheduled appointments, and accurately documented patient and insurance information.
Customer Service Representative
More Business Solutions
Jan 2012 - Jan 2024 (12 years)
Provided accurate information in-person, via phone, and email, managing high daily call volumes. Performed data entry, scheduled tech services, and updated office expense records. Handled clerical duties and troubleshooted machine problems.
Education
Degrees, certifications, and relevant coursework
Duluth High School
High School Diploma, General Studies
Completed high school education at Duluth High School. Acquired foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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