Edith Alanis
@edithalanis
Customer service and administrative professional with 6+ years in healthcare and call centers.
United StatesWhat I'm looking for
I am a customer service and administrative professional with over six years of experience across healthcare, remote call centers, financial services, and retail environments. I specialize in patient registration, insurance verification, appointment scheduling, and high-volume inbound call handling.
I consistently meet call quality, compliance, and productivity metrics in both in-person and fully remote settings, and I document interactions following HIPAA guidelines. My work at Sagility, HonorHealth, and other organizations demonstrates reliable performance under pressure.
I am known for clear communication, attention to detail, empathetic service, and effective de-escalation when resolving member and patient issues. I maintain accurate records, manage multi-line phone systems, and support front-desk and administrative workflows.
I bring a calm, professional demeanor and a focus on delivering efficient, compassionate support to patients and customers while adhering to compliance and quality standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sagility
Nov 2025 - Present (1 month)
Handle high-volume inbound healthcare calls, assist members with benefits, eligibility, and claims inquiries, and accurately document interactions following HIPAA guidelines while meeting quality and productivity metrics.
Front Desk Receptionist
Destiny Springs Healthcare Center
Oct 2024 - Aug 2025 (10 months)
Registered walk-in patients, verified demographic and insurance information, managed 70+ inbound calls daily, scheduled appointments, and assisted with patient discharge and care instructions.
HORegistration Receptionist
HonorHealth
Mar 2023 - Apr 2024 (1 year 1 month)
Registered patients, verified insurance and processed copayments, conducted eligibility checks, scheduled appointments, and maintained accurate patient records while managing multi-line phone and email communication.
Front Desk Receptionist
Cute Smiles 4 Kids & Orthodontics
Feb 2021 - Jan 2023 (1 year 11 months)
Greeted patients and clients, scheduled appointments, managed calendars and inbound calls, and performed data entry, document management, and general administrative support.
DICustomer Service Agent
Discover
Jan 2020 - Nov 2020 (10 months)
Managed customer accounts, resolved billing and payment inquiries, and met performance metrics for accuracy, call handling, and customer satisfaction in a high-volume call center.
Education
Degrees, certifications, and relevant coursework
North Canyon High School
High School Diploma, General Secondary Education
Grade: 3.8 GPA
High School Diploma with a reported GPA of 3.8; completed coursework preparing for postsecondary opportunities and workforce entry.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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