Open to opportunities

rodniqua humphries

@rodniquahumphries

Customer service professional with 6+ years’ experience delivering fast, professional support through problem-solving and communication.

United States

Message

What I'm looking for

I’m seeking a remote customer service position where I can deliver excellent service, resolve concerns quickly, and support business operations with strong communication, problem-solving, and high-volume customer care.

I’m an experienced customer service professional with over 6 years of experience in communication, problem-solving, and client support. I handle high-volume interactions with a focus on resolving customer concerns quickly while maintaining professionalism in fast-paced environments.

In my roles across healthcare and operations, I’ve provided direct patient and customer support, coordinated with staff to manage schedules, trained new team members, and kept organized, accurate records. I’m now seeking a remote customer service position where I can deliver excellent service and support business operations.

Experience

Work history, roles, and key accomplishments

Patient Transporter

Jackson Health System

Dec 2022 - Mar 2026 (3 years 3 months)

Provided direct support to patients with clear communication and professionalism. Coordinated schedules, resolved issues, and trained new team members to ensure adherence to procedures.

Patient Support Communication Schedule Coordination Issue Resolution Training Team Collaboration Multitasking

PSE Mail Processing Clerk

USPS

Apr 2021 - Dec 2022 (1 year 8 months)

Managed high-volume mail processing workflows with accuracy and efficiency. Resolved operational issues, maintained organized records, and provided customer service support for inquiries.

Accuracy Record keeping Customer Support Data Entry Communication Time Management Multitasking Team Collaboration

Customer Service Representative

IQor

Aug 2017 - Nov 2017 (3 months)

Handled inbound customer calls and resolved inquiries effectively. Documented interactions and provided clear information on services, billing, and accounts.

Customer Support Call Handling Communication Record keeping Data Entry Time Management Multitasking

Cashier

Home Depot

Nov 2016 - Jun 2017 (7 months)

Provided customer service and handled transactions while maintaining a positive customer experience. Resolved customer concerns to help ensure satisfaction.

Customer Support Communication Time Management Multitasking