Rosario Natola
@rosarionatola
Customer-focused property maintenance and client-care professional.
CanadaWhat I'm looking for
I am a dedicated property maintenance and client-care professional with over a decade of experience delivering white-glove service, managing suite turnovers, and resolving complex client issues. As owner/operator of a residential and commercial cleaning business since 2015, I coordinate contractors and vendors, conduct inspections, and ensure units are move-in ready while maintaining strong tenant relations.
I bring a solid background in call-centre leadership from roles at Bell Mobility, where I led teams, handled executive escalations, and trained staff to meet performance goals. I hold multiple safety and operational certifications, a Class 5 BC driver’s license, and a community college administrative diploma, which support my practical, organized, and customer-first approach to property services and client support.
Experience
Work history, roles, and key accomplishments
Owner/Operator
Spartan Commercial & Residential Cleaning
Dec 2015 - Present (10 years 6 months)
Operate a residential and commercial cleaning business, performing suite turnovers, property maintenance, inspections, and coordinating contractors to ensure client-ready standards and resolve tenant issues.
Floor Supervisor
Bell Mobility
Jan 2012 - Sep 2021 (9 years 8 months)
Led and trained call centre agents, managed scheduling and performance, and handled executive escalations and retention operations to improve customer outcomes and departmental targets.
Client Solutions Agent
Bell Mobility
Jan 2010 - Jan 2012 (2 years)
Provided empathetic customer support, balanced business needs with client concerns, and maintained billing accuracy while meeting performance targets.
Client Care Agent
Bell Mobility
Jan 2009 - Jan 2010 (1 year)
Handled high-volume inbound calls, resolved escalated customer issues, and adapted to shifting service targets to maintain positive customer experiences.
Education
Degrees, certifications, and relevant coursework
Sprott-Shaw Community College
Administrative Diploma, Administrative Studies
2004 - 2005
Completed an Administrative Diploma program focused on office administration and related clerical skills.
Maple Ridge Secondary School
High School Diploma, Secondary Education
2000 - 2004
Completed secondary school education and obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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