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Denise Mapika

@denisemapika

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Project Coordinator at Custom Fire who coordinated service requests, scheduling, and customer follow-up.

Canada

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At Custom Fire, I coordinated service requests, scheduling, and daily follow-up to support timely delivery. I also managed customer communication and maintained accurate CRM records.

At Peak Installations, I supported order processing, onboarding, and scheduling while coordinating with vendors and operations. I tracked project milestones and deadlines and maintained CRM records and service documentation.

Earlier, I worked as a Property Administrator at Larlyn Property Management, coordinating maintenance requests and organizing property records. I also worked as a Shift Manager at McDonald’s Canada, where I managed shift scheduling and trained staff on service standards and procedures.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Custom Fire

Jan 2023 - Jul 2025 (2 years 6 months)

Coordinated service requests, scheduling, and daily follow-up to ensure timely delivery. Managed customer communication and maintained accurate records in CRM systems.

Scheduling Client Communication CRM Invoicing Accounts Receivable Issue Resolution Cross functional Coordination

Project Coordinator

Peak Installations

Jun 2018 - Dec 2021 (3 years 6 months)

Managed customer inquiries, contracts, and service requests. Supported order processing, onboarding, and scheduling while maintaining accurate CRM records.

CRM Scheduling Customer Service Vendor coordination Billing Invoice Validation Project Tracking Compliance

Sales Associate (Store Closer)

Marks Work Warehouse

Jan 2014 - May 2017 (3 years 4 months)

Provided customer service in a fast-paced retail environment, processed transactions, and handled returns accurately. Supported inventory organization and display upkeep.

Customer Service Point of Sale Cash Handling Inventory Management Retail Sales problem resolution

Property Administrator

Larlyn Property Management

Jan 2011 - Dec 2013 (2 years 11 months)

Served as primary contact for residents, vendors, and internal staff, managing inquiries and appointment scheduling. Coordinated maintenance requests and maintained property records.

Property Management Customer Service Scheduling Data Entry Lease Administration Vendor coordination Financial Records

Shift Manager

McDonald's Canada

Feb 2009 - Dec 2010 (1 year 10 months)

Resolved customer concerns and supported team performance. Managed shift scheduling, trained staff, and ensured compliance with food quality and safety standards.

Team Leadership Scheduling Training Food Safety Cash Management Point of Sale Inventory Management Customer Service