Open to opportunities

Nardine G

@nardineg

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Empathetic customer service professional with 7+ years of experience.

Canada

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a resourceful and empathetic customer service professional with over 7 years of experience in delivering exceptional support in high-volume environments. My expertise lies in phone and digital communication, booking and scheduling, and conflict resolution. I have a proven ability to multitask and stay organized while providing personable service with professionalism and patience.

Throughout my career, I have successfully handled customer interactions across various channels, including phone, online, and in-person. I take pride in my ability to resolve escalations with empathy and strong problem-solving skills. My experience includes training new team members and supporting event attendees, where I managed high-volume inquiries efficiently while maintaining a service-first mindset.

I am eager to contribute to a dynamic team by providing excellent customer support and creating positive client experiences. My educational background in Sociology and a Paralegal Graduate Certificate further enhance my communication and organizational skills, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Crew Member/ Customer Service Representative

Asian One Restaurant

Jul 2016 - Nov 2024 (8 years 4 months)

Delivered courteous and efficient service to customers across phone, online, and in-person channels, handling order booking and scheduling in a fast-paced environment. Maintained detailed records for customer interactions and trained new team members. Regularly resolved escalations using patience, empathy, and strong problem-solving skills.

Customer Service Booking Scheduling Training Conflict Resolution Problem Solving Multitasking

Customer Service Representative

Congress 2023 of the Humanities and Social Sciences

May 2023 - May 2023 (0 months)

Supported attendees remotely and on-site, managing high-volume inquiries via phone, email, and live interaction. Provided accurate information, resolved concerns quickly, and maintained event database records. Utilized conflict resolution strategies to de-escalate and solve issues promptly.

Customer Support Event Management Database Management Conflict Resolution Time Management

Director of Finance/Administrative Assistant

Sociology Undergraduate Student Association, York University

Oct 2019 - Apr 2022 (2 years 6 months)

Managed emails, calendars, and communication systems for multiple stakeholders in a remote/hybrid environment. Coordinated student appointments, meetings, and events. Ensured accuracy and consistency in records, financial reports, and scheduling logistics.

Financial Management Administrative Support Calendar Management Event Coordination

Education

Degrees, certifications, and relevant coursework

Humber College

Paralegal Graduate Certificate, Paralegal Studies

Completed a graduate certificate program focusing on paralegal studies. Gained practical skills and knowledge essential for legal support roles.

York University

Bachelor of Arts, Sociology

Pursued studies in Sociology, gaining a comprehensive understanding of social structures, human behavior, and societal dynamics. Developed strong analytical and research skills.