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NG@nardineg
Empathetic customer service professional with 7+ years of experience.
CanadaI am a resourceful and empathetic customer service professional with over 7 years of experience in delivering exceptional support in high-volume environments. My expertise lies in phone and digital communication, booking and scheduling, and conflict resolution. I have a proven ability to multitask and stay organized while providing personable service with professionalism and patience.
Throughout my career, I have successfully handled customer interactions across various channels, including phone, online, and in-person. I take pride in my ability to resolve escalations with empathy and strong problem-solving skills. My experience includes training new team members and supporting event attendees, where I managed high-volume inquiries efficiently while maintaining a service-first mindset.
I am eager to contribute to a dynamic team by providing excellent customer support and creating positive client experiences. My educational background in Sociology and a Paralegal Graduate Certificate further enhance my communication and organizational skills, making me a valuable asset to any organization.
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Work history, roles, and key accomplishments
Asian One Restaurant
Jul 2016 - Nov 2024 (8 years 4 months)
Delivered courteous and efficient service to customers across phone, online, and in-person channels, handling order booking and scheduling in a fast-paced environment. Maintained detailed records for customer interactions and trained new team members. Regularly resolved escalations using patience, empathy, and strong problem-solving skills.
Congress 2023 of the Humanities and Social Sciences
May 2023 - May 2023 (0 months)
Supported attendees remotely and on-site, managing high-volume inquiries via phone, email, and live interaction. Provided accurate information, resolved concerns quickly, and maintained event database records. Utilized conflict resolution strategies to de-escalate and solve issues promptly.
Sociology Undergraduate Student Association, York University
Oct 2019 - Apr 2022 (2 years 6 months)
Managed emails, calendars, and communication systems for multiple stakeholders in a remote/hybrid environment. Coordinated student appointments, meetings, and events. Ensured accuracy and consistency in records, financial reports, and scheduling logistics.
Degrees, certifications, and relevant coursework
Paralegal Graduate Certificate, Paralegal Studies
Completed a graduate certificate program focusing on paralegal studies. Gained practical skills and knowledge essential for legal support roles.
Bachelor of Arts, Sociology
Pursued studies in Sociology, gaining a comprehensive understanding of social structures, human behavior, and societal dynamics. Developed strong analytical and research skills.
Software and tools used professionally
CanadaYou can contact Nardine and 90k+ other talented remote workers on Himalayas.
Message Nardine
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