Open to opportunities

Oluwakemi Meshack

@oluwakemimeshack

Customer Service Representative combining empathetic support, conflict resolution, and sales to improve customer satisfaction and loyalty.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced customer service role where I can deliver empathetic support, resolve conflicts quickly, and use relationship management to increase customer satisfaction, retention, and loyalty.

I’m a dedicated, results-driven customer service and sales professional with over 7 years of experience delivering exceptional support and building long-term customer relationships. I focus on empathy, clear communication, and practical problem-solving to create positive customer experiences.

In community and school-facing roles, I served as a primary point of contact across multiple channels—responding to inquiries, resolving concerns, and guiding onboarding. I monitor engagement and feedback, and I use that input to improve customer satisfaction and retention.

I also bring sales growth experience through programs and membership offerings, plus upselling and cross-selling. I’m comfortable working in fast-paced environments, juggling priorities with strong time management, and keeping accurate records of interactions and requests.

I’m excited to continue using my customer service expertise, relationship management, and CRM/ticketing discipline to exceed expectations and strengthen loyalty. I’m confident that I can support teams by translating customer needs into effective service improvements.

Experience

Work history, roles, and key accomplishments

Customer Relations Sales Rep

Families Arising

Jan 2023 - Mar 2026 (3 years 2 months)

Served as primary point of contact for community members, providing prompt and empathetic customer support and resolving inquiries and concerns. Managed member onboarding, promoted programs/events to drive engagement, and maintained accurate records of interactions and feedback.

Customer Support Conflict Resolution Problem Solving Relationship Management Onboarding Community Engagement Data Entry

Relationship Officer

Elyon Schools

Sep 2019 - Dec 2022 (3 years 3 months)

Built and maintained relationships with parents, students, and stakeholders while supporting admissions and ensuring a seamless customer experience. Handled complaints and escalations, documented interactions in CRM/ticketing systems, and supported billing and fee payment inquiries.

Customer Service Relationship Management Conflict Resolution Problem Solving Admissions Support Ticketing Systems Billing Support Data Entry

Service Advisor

Stallion Motors

Nov 2008 - Feb 2018 (9 years 3 months)

Performed data collection, entry, verification, and preparation for computer entry while maintaining accurate records. Coordinated with team members to identify and address technical issues to improve problem-solving efficiency.

Data Entry Data Verification Problem Solving