VSVISHAL SINGH
@vishalsingh10
Customer Service Specialist and Scheduling Manager delivering client-focused support, technical troubleshooting, and operations coordination.
CanadaWhat I'm looking for
I am a dedicated, solutions-driven customer service specialist with over three years of experience delivering client communications, technical troubleshooting, and scheduling for fast-paced operations.
As a Scheduling Manager and coordinator, I served as the primary contact for large field teams and managed scheduling, time-off requests, shift coverage, and emergency responses while maintaining SOPs and incident escalations.
I regularly use Zendesk and Jira to track issues, coordinate assignments, and produce client-facing reports, and I have supported payroll processing, overtime documentation, and site-specific requirements.
I hold practical certifications including CompTIA A+, Cyber Security Awareness, CPR/AED/First Aid, and Verbal Judo, and I take pride in training staff, improving processes, and delivering empathetic, professional client service.
Experience
Work history, roles, and key accomplishments
Scheduling Manager
ASG Security Group Ltd
Jul 2023 - Present (2 years 1 month)
Serves as primary contact for over 700 security guards and multiple clients across Canada, managing scheduling, time-off requests, and shift coverage. Maintains SOPs, handles incident escalations, and delivers client-facing reports to ensure timely communication and service continuity.
Scheduling & Operations Coordinator
iGuard360°
Mar 2024 - Sep 2024 (6 months)
Managed client calls and emails for scheduling and service requests, coordinated guard assignments to meet site-specific requirements, and supported payroll processing. Used Zendesk for issue tracking and documented overtime, missed hours, and shift changes to improve operational accuracy.
Site Supervisor / Client Service Lead
Paladin Security Group Ltd
Jan 2022 - Aug 2023 (1 year 7 months)
Delivered front-line customer service and resolved on-site incidents while maintaining communication with building management and clients. Created Jira tickets to track and prioritize tech and service issues and trained new staff on SOPs and customer interaction protocols.
Customer Service / Baker
Tim Hortons
Nov 2021 - Jan 2022 (2 months)
Provided courteous, accurate service in-store and drive-thru under high-pressure conditions while managing food preparation and order fulfillment. Handled deliveries and inventory control to ensure efficient stock rotation and a clean workspace.
Education
Degrees, certifications, and relevant coursework
CCCentennial College
Post Graduate Diploma, Computer Systems Technology - Networking
2021 - 2023
Completed a Post Graduate Diploma in Computer Systems Technology – Networking from Centennial College between 2021 and 2023.
GUGraphic Era Hill University
Bachelor's Degree, Information Technology
2016 - 2019
Completed a Bachelor's Degree in Information Technology from Graphic Era Hill University between 2016 and 2019.
Availability
Location
CanadaAuthorized to work in
Job categories
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