Mahamed Hussein

I am a customer service professional with over five years of experience supporting customers across high-volume phone, email, and chat channels while working in fast-paced environments. I combine strong communication, problem-solving, and analytical skills with hands-on IT support training to resolve issues and improve customer outcomes.

At Trillium TLC I coordinated daily workflows for in-home technicians, communicated with drivers, processed orders, and helped develop a new training program that reduced onboarding time from one month to two weeks. Previously at Sun Life Insurance I managed 70–80 calls per day, processed policy changes and claims, and collaborated with internal teams to ensure a seamless customer experience.

I hold the Google IT Support Professional Certificate and training in networking and computer assembly, and I leverage CRM platforms and tools such as Salesforce, Microsoft Dynamics 365, ServiceNow, and VMware to drive efficiency and improve service delivery. I am dependable, adaptable under pressure, and focused on continuous improvement.