Open to opportunities

Denise Castillo

@denisecastillo

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Bilingual customer service and paralegal professional skilled in client support and legal administration.

United States

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What I'm looking for

I am looking for a role where I can apply my bilingual customer service and paralegal experience, contribute to team goals, and grow in legal administration or client-facing support.

I am a bilingual (English/Spanish) customer service and paralegal professional with experience supporting clients in both remote and in-store environments. I combine strong interpersonal skills with administrative and legal support capabilities to deliver dependable results.

In customer-facing roles, I have resolved billing and technical inquiries, processed payments, handled account management tasks, and met sales and satisfaction targets. I have experience working for telecom and customer care providers in fast-paced settings.

As a paralegal and intake specialist, I have prepared legal documents, conducted legal research, coordinated with medical providers, managed case files and deadlines, and supported attorneys through litigation and workers' compensation matters. I am familiar with case management software and courtroom procedures.

I am organized, detail-oriented, and committed to providing professional, timely service. I seek opportunities where I can leverage my dual strengths in client relations and legal administration to support a team and contribute to positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

T-Mobile

Apr 2023 - Present (2 years 11 months)

Provided remote and in-store customer support for billing, technical issues, device upgrades, and service plans; met and exceeded monthly sales and service satisfaction goals.

Customer Service Sales Account Management Billing Support Technical Troubleshooting POS CRM Spanish

Workers' Compensation Paralegal

Rzonca & Ugalde Law Firm

Dec 2023 - Mar 2024 (3 months)

Assisted attorneys with workers' compensation case preparation, organized case files, coordinated with medical providers, and managed filings, hearings, and deadlines.

Legal Research Case Management Scheduling

Customer Care Representative

Telus International

Feb 2022 - Nov 2023 (1 year 9 months)

Processed payments, resolved account discrepancies, handled service upgrades and credit inquiries, and delivered timely professional customer support in a remote, fast-paced environment.

Customer Support Payments Processing Account Reconciliation Remote Support CRM Spanish

Intake Specialist

Joye Law Firm

Oct 2018 - Oct 2019 (1 year)

Processed auto accident claims, obtained reports, entered data into Needles software, and managed intake documentation and client communications.

Claims Management Data Entry Client Communication Records Management Legal Documentation

Customer Service Representative

iQor

Apr 2018 - Oct 2018 (6 months)

Assisted customers with account upgrades, cancellations, and payments for DIRECTV accounts while recording interactions and maintaining secure CRM records.

Customer Service Account Management Billing CRM Data Privacy Payments Call Center Support

Paralegal

Wayne & Wayne Law Office

Oct 2016 - Feb 2018 (1 year 4 months)

Conducted legal research and client interviews, drafted motions and deposition notices, and prepared documentation to support attorneys during litigation.

Legal Research Legal Drafting Depositions Litigation Support Legal Writing