Looking for a job

Juliana M

@julianam

Message

I resolve high-volume customer needs with bilingual, service-focused support.

United States

Message

What I'm looking for

I'm looking to bring my bilingual customer service, needs-identification, and solution-focused communication skills to an insurance sales role while completing Property & Casualty licensing training.

I'm currently supporting clients at Dumé Law Group, coordinating case updates, records, schedules, and time-sensitive next steps while handling sensitive information with discretion.

Previously, I handled 90+ daily customer interactions for Teleperformance / Coinbase, resolving customer and basic technical issues at a 92% rate and documenting account activity in Salesforce. I'm bilingual in English and Spanish and eager to bring my customer-focused communication skills to insurance sales.

Experience

Work history, roles, and key accomplishments

Current

Legal Administrative Assistant

Current

Dumé Law Group

Feb 2023 - Present (3 years 8 months)

Communicates directly with clients to understand needs, provide case updates, and coordinate next steps. Manages multiple client matters, reviews documents for accuracy, and maintains detailed records across internal systems.

Record keeping Confidentiality Bilingual English Spanish Microsoft 365 Excel Client Communication Case Management Documentation

Call Center Customer Service Representative

Teleperformance

Mar 2021 - Jan 2023 (1 year 10 months)

Handled 90+ customer interactions per day in a remote call-center environment, maintaining accurate documentation in Salesforce. Resolved customer and technical issues at a 92% rate while following service-quality standards.

Customer Service Call Center Salesforce Active Listening Problem Solving Documentation Remote Work