Open to opportunities

Erik Moe

@erikmoe

Message

Customer service professional with 9+ years in claims and phone support.

United States

Message

What I'm looking for

I’m looking for Work from Home customer service roles where I can handle claims-related and general customer calls professionally, maintain accurate account details, and use conflict resolution and strong communication to support customers.

I’m a customer service professional with 9+ years of experience working with claims calls and professional communication. I bring strong written and verbal communication, interpersonal skills, and attention to detail, including conflict resolution in busy, customer-facing settings.

In my roles, I handled high-volume inbound calls (upwards of 200+ per day, and 500+ per day for insurance claims), updated and managed account information, and handled daily reporting using Excel (Daily Loss Report, labels, and video intake). I also worked in vendor systems like RISK, supported training and employee onboarding, and handled administrative and clerical duties as a Legal Records Clerk—creating files, maintaining databases, and routing multi-line phone calls.

Experience

Work history, roles, and key accomplishments

Current

Checkout Advocate

Current

Target Corp.

Nov 2023 - Present (2 years 7 months)

Resolved daily customer service issues across service desk and guest pickup/checkout workflows, including cash office support. Trained new team members on basic cash register operations and provided guest assistance, including support for vision-impaired guests.

Customer Service Service Desk Support Guest Pickup & Carryout Cash Handling Cash Register Conflict Resolution

Customer Service Representative

Arise Virtual Solutions

Dec 2019 - Nov 2023 (3 years 11 months)

Handled continuous inbound customer calls while maintaining minimal wait times and updating account information to support service continuity. Answered requests for products and services, promoted available offerings during calls, and supported order and account management needs.

Customer Support Account Updates Active Listening Communication Skills Data Entry

Legal Records Clerk

Patterson Thuente Pederson P.A.

Nov 2016 - Nov 2019 (3 years)

Managed administrative records work, including opening/closing files, maintaining databases, and routing and transferring file information as needed. Handled office operations (copiers, printers, scanners, and fax) and supported client interactions by welcoming customers and answering and routing incoming calls.

Records Management Databases Documentation Review Spreadsheet Management Administrative Support Customer Service

Claims Assistant

Sedgwick

Sep 2007 - Oct 2016 (9 years 1 month)

Handled inbound insurance claims calls of 500+ per day and managed high-volume processing on the main switchboard. Sorted daily losses for adjusters, processed claims in the vendor system (RISK), managed daily Excel reporting, and converted store videos from G64 to Windows format for legal review.

Insurance Claims Main Switchboard Support Vendor Risk Management Loss Sorting & Queueing File Duplication & Intake

Claims Assistant

Sedgwick

Sorted daily losses and assigned items to the claims adjuster queue while processing new claims in a vendor system (RISK). Managed daily reports and prepared files, letters, and notices; answered incoming multi-line calls of 200+ per day.

Claims Processing Customer Service Tracking Sheets Vendor Risk Management Documentation Review Data Entry