Iyana smith
@iyanasmith
I support civil litigation teams through client intake, case management, discovery, and legal document preparation.
United StatesWhat I'm looking for
I've supported client-facing, documentation-heavy work at Global Contact Services, Acosta, Cintas Corporation, and Ibex Global supporting BlueCross BlueShield.
My paralegal training equips me to support civil litigation matters from intake through resolution, including client screening, legal correspondence, case file management, discovery organization, e-filing, and trial preparation. I work carefully with confidential records and apply procedural knowledge including CPLR and FRCP.
In customer and account services roles, I've managed high-volume communications, maintained detailed records, resolved issues involving policies and agreements, and coordinated timelines with clients.
I'm proficient in Clio, Microsoft Office, e-filing systems, and confidential-records handling, with notary training currently in progress.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Global Contact Services
Mar 2026 - Present (5 months)
Provided professional customer support while handling high-volume inbound inquiries. Documented customer interactions accurately and maintained confidential records.
Education
Degrees, certifications, and relevant coursework
Iyana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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